WinCustomize: Total Melt Down

It was very...VERY close

from WinCustomize Forums

Yesterday we had a total melt down of one of the machines and the FULL master database on another machine.  In short, everything was lost. 

Luckily, we do daily back-ups.  Had there been no backup, there'd be no more WinCustomize or forums or JoeUser. It was the most serious system failure we've ever had.  The daily backups of course mean we lost everything that happened yesterday -- orders, posts, skins, you name it. 

It's also another reason why WinCustomize subscriptions are so important.  Thanks to subscribers, we have the extra hardware to do those backups.  If we had even more subscribers, we could do real-time mirroring of these kinds of things and the melt down would not have even lost anything.  But last night, the end of WinCustomize as we knew it came very close. Thank you subscribers for having provided the funds to have the extra hardware for us to be able to do daily backups and be able to quickly bring the site back.

In the meantime, you will find that there are weird errors as some indexes are wrong and that kind of thing. We'll be trying to address that in the coming days.

27,838 views 59 replies
Reply #1 from WinCustomize Forums Top
And we're still working on picking up the pieces.
Reply #2 from JoeUser Forums Top
Guess so. I got here by clicking on an article titled "Howard Dean: I am God", allegedly by Dr. Guy.

Cheers,
Daiwa
Sins of a Solar Empire II
Reply #3 from JoeUser Forums Top

Guess so. I got here by clicking on an article titled "Howard Dean: I am God", allegedly by Dr. Guy.

Now I got to find it so I can repost it!

Reply #4 from WinCustomize Forums Top
Well now I feel very good. I just purchased WindowBlinds a few days ago. That was a close call. Glad everything was backed up.
Reply #5 from WinCustomize Forums Top

Most everything has been restored now.  We lost article comments from yesterday.  And anyone who created Stardock.net accounts yesterday will most likely need to re-create their account since I was not able to restore new accounts after 7:00 AM.

Also, all orders that were re-input to the system have had new serial numbers assigned to them.  A new receipt has been sent to your accounts with your new registration information.  So please use the new serial numbers in the email.  We apologize for the inconvenience.

Reply #6 from WinCustomize Forums Top
Thanks god for daily back up's is all i can say.

I might just go and get myself a subscription now! You don't realise what you've got until its gone!
Reply #7 from WinCustomize Forums Top
Hey, sounds like y'all did a great job recovering from a near-catastrophic situation.
:salute: T-Man
Reply #8 from WinCustomize Forums Top
Thanks goes to subsribers infact ... !!!

T-Man: can we buy thingies from SD-Store or does it needs fixation too
Reply #9 from WinCustomize Forums Top
well done in recovering so fast....you must have had no sleep last night
Reply #10 from WinCustomize Forums Top
Very quick recovery guys, congrats!

It sure would be nice if you could at least get 1000 new subscribers this month.

There's still time folks, get out those credit cards!!!!
Reply #12 from JoeUser Forums Top

well done in recovering so fast....you must have had no sleep last night

I think someone just earned a very well deserved rest!

Reply #13 from WinCustomize Forums Top

can we buy thingies from SD-Store or does it needs fixation too

Store is working order!

Reply #14 from WinCustomize Forums Top
I submitted a news item yesterday. Does anyone know if it fell through moderation or if it got melted. Just checking if there's any point resubmitting it.
Reply #15 from WinCustomize Forums Top
Amazing. Thanks for keeping us hooked up.
Reply #16 from WinCustomize Forums Top
Well now I feel very good. I just purchased WindowBlinds a few days ago.

That's great, but purchasing WindowBlinds has nothing to do with becoming a WC subscriber.......... two totally different things.

Reply #17 from WinCustomize Forums Top
At last.....a thread that doesn't give me dejavu.
Although I thought I had already responded to this one.

Thanks for putting things back together!
Reply #18 from WinCustomize Forums Top
Thanks for the hard work.
Reply #19 from WinCustomize Forums Top
This is something like what happened to ModBlog

Ever since their server meltdown for the images, it have become a sad place to be (at leat for those who were really used to the featured including having your own blog design).
Reply #20 from JoeUser Forums Top

This is something like what happened to ModBlog

Ever since their server meltdown for the images, it have become a sad place to be (at leat for those who were really used to the featured including having your own blog design).

It just goes back to the Ross Perot Adage.  "Back up twice, Melt once".

Reply #21 from WinCustomize Forums Top
check:
Reply #23 from WinCustomize Forums Top
You guys are great, now I know why I love it here so much
As long as you are here I will be a subscriber hopefully for a long time
Reply #24 from WinCustomize Forums Top
No wonder why JoeUser was messing up yesterday. Good thing the article I put on there is still there. Also, good thing I bought a subscription, the money helped this website.
Reply #25 from WinCustomize Forums Top
S'what you get for buying cheap, subscription based hardware. If you don't pay your sub for the month you lose it.