Complaints
Make them where it counts.
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WinCustomize Forums
WinCustomize Forums
I've been reading these forums for a few months now, and posting occasionally as seemed appropriate (or unavoidable), and I think perhaps some of us could use a reminder about a couple of things in regard to complaints.
First of all, there will probably always be something for someone to complain about. The two main categories of complaints I read about here are the sites performance and some newly released version of a Stardock product with problems. Much of the time the complaints seem to devolve into unproductive bashing, with lots of anger and drama, and righteous indignation.
Perhaps some people are just not particularly happy, and it spills out here, or are in need of releasing these kinds of feelings where it is relatively safe to do so (no one is likely to punch you if you are angry and rude).
If you are feeling upset and want to post an angry diatribe at "those site admins" or "those Stardock people" or whomever, may I suggest that it would perhaps be useful and productive to stop for a moment and ask yourself just what it is you intend to accomplish?
If there is a real problem involved, either with the site or with a particular piece of software, solving it may involve a little thinking on your part. For instance, who is most effective person to communicate with about this particular issue? And what is the best venue in which to do that?
It may be that a public forum is convenient and certainly many issues can be resolved with help from fellow users, but if it is a site issue then there are only a few people who can really do anything about it, and presumably they are busy attempting to do just that. It is unlikely that they are just cruising the forums to weed through and find the legitimate problems. An email to the right person can be much more direct, and is probably much more likely to get some attention.
The same goes for software issues. There is an established tech support email address for Stardock products, and I would guess that that is the most direct route to get attention to an actual (or presumed) defect in a release. Additionally, I think some people have forgotten that many of the releases that are available for download are BETA releases. That means they very likely could still have some problems. This is the nature of a beta release. If you are unwilling to deal with that possibility, then it is very simple to use the settings in Stardock Central to ignore them.
To summarize: If you have a complaint about a problem, and you want it to be effective, take the time to think about whom to address it to, and where, and it wouldn't hurt to give some thought to how (as in how would you like to be addressed).
Just my two cents.
First of all, there will probably always be something for someone to complain about. The two main categories of complaints I read about here are the sites performance and some newly released version of a Stardock product with problems. Much of the time the complaints seem to devolve into unproductive bashing, with lots of anger and drama, and righteous indignation.
Perhaps some people are just not particularly happy, and it spills out here, or are in need of releasing these kinds of feelings where it is relatively safe to do so (no one is likely to punch you if you are angry and rude).
If you are feeling upset and want to post an angry diatribe at "those site admins" or "those Stardock people" or whomever, may I suggest that it would perhaps be useful and productive to stop for a moment and ask yourself just what it is you intend to accomplish?
If there is a real problem involved, either with the site or with a particular piece of software, solving it may involve a little thinking on your part. For instance, who is most effective person to communicate with about this particular issue? And what is the best venue in which to do that?
It may be that a public forum is convenient and certainly many issues can be resolved with help from fellow users, but if it is a site issue then there are only a few people who can really do anything about it, and presumably they are busy attempting to do just that. It is unlikely that they are just cruising the forums to weed through and find the legitimate problems. An email to the right person can be much more direct, and is probably much more likely to get some attention.
The same goes for software issues. There is an established tech support email address for Stardock products, and I would guess that that is the most direct route to get attention to an actual (or presumed) defect in a release. Additionally, I think some people have forgotten that many of the releases that are available for download are BETA releases. That means they very likely could still have some problems. This is the nature of a beta release. If you are unwilling to deal with that possibility, then it is very simple to use the settings in Stardock Central to ignore them.
To summarize: If you have a complaint about a problem, and you want it to be effective, take the time to think about whom to address it to, and where, and it wouldn't hurt to give some thought to how (as in how would you like to be addressed).
Just my two cents.
Well said. Thank you.
