Fences 6.54 Release Feedback

Known issues

While we appreciate all feedback, please remember that we offer no official support for beta \ preview \ developer channel versions of Windows. If you report issues while in any of those early release channels, you should not expect them to be addressed unless it still exists in a retail version of Windows.

***Reserved***

This version 6.54 will no longer let me move items from one fence to another, or even to another page—sends it right back.
Why?
Win 10 64

That's not happening for me in a quick test on Windows 10.  Can you confirm Fences both updated and is activated properly?  

To check, open the Fences Windows Application (from desktop or start menu), then click to the About tab of the app.

From there, check for updates for updating and manage product key can be used to deactivate/reactivate.   Be sure to note any errors if you see any when updating or activating.  

Also, it is important to be sure you've restarted your PC after any update. 

Best regards,

Adam McGuinness
Stardock Support Specialist

"This version 6.54 will no longer let me move items from one fence to another, or even to another page—sends it right back."

This is typically an installation or licensing issue (or licensing issue by way of install issue). Troubleshooting → Create Error Report might help us diagnose, but also likely uninstall, reboot, manually clear %programfiles%\Stardock\Fences and %programdata%\Stardock\Fence6, reinstall very likely to resolve. Possible permissions issues in play hence the clearing out.

Confirm it is the latest version, but here is the strange part, it now has become sporadic in this behavior. It may go an hour or two, and stop, yet it does always returns.  I'm moving items non-stop all day long between fences and pages for production proposes for our publication. I'll create a dump file on next instance, but concur it may be a corrupt file and the resolve would be a reinstall. Question: Since I never had to do this with Fences—will it give the option to save configuration?

To show you what is happening: https://drive.google.com/file/d/1UJRb5Y-bnJZSgV4uD4uQNzC_SJc_mo_e/view?usp=sharing

Thank you for your report and video, it does look like something is preventing moving icons from a rolled-up Fence group.  We will have it looked into.

Internal reference: ODNT-12552

Best regards,

Adam McGuinness
Stardock Support Specialist

Hi Scientific Frontline, we're working on a build at that has considerably more debug info about this re "corrupt install", but the *intermittent* part is what's really concerning here. Not ready yet but will flag down once we have an installer.

In meantime, pls ensure "Advanced debug logging" is enabled from About → Troubleshooting, and we look forward to digging into the report once it happens again

Apologize for the delay in responding, been working straight through the last 48 hours without sleep on a research paper. I got some sleep this afternoon. I've enabled and will send log in the morning.

File was uploaded.

Hi Scientific Frontline, thanks for the report, and our apologies again for the disruption to your workflow!

We believe the issue you reported is related to a recent issue we saw where icons being drag-dropped from a rolled up Fence could fail to drop, after the Fence rolls back up. We believe we've resolved it with this new beta build. Feel free to give it a shot. v6.5.5.1

https://stardockcorporation.sharepoint.com/:u:/s/software/IQB0yGp8eI9yT7leYcA0zVHzAbJE4MOswjWlu50voNBgXW4?e=asrH0e

We hope your research paper has come along well!

You nailed it! No issues that I have seen at this time. 
Much appreciated.
Yes, the paper went well. Thanks for asking. It was titled: What Is: Paleovirology and Permafrost Pathogens

Very cool!

Since installing the latest update, if I leave my PC long enough, and my monitors go to sleep, when I move the mouse to wake them up, my desktop layout shifts and I have to reset from backup. 
Doesn't happen every time, but I'd say it happens at least once every 3-4 times I wake it up.