impossible Windows 11 update

cause: Start 10

from Stardock Forums

Dear Stardockers

On a friend's PC I purchased and installed Start 10 (years ago).

Recently a family member deleted all the Start 10 folders (unfortunately).

Since the system was getting old and slow, I hardware converted the system and started the update to Windows 11.

Now the Windows 11 update crashes every time because a Start10 part is found.

Thereupon I bought and installed Start11 which helped nothing.

I also ran “Start10tweak,exe” from the Start11 folder with the “unload Start10 now” option.

But that too does not work, W11 update still stops.

So my question is : “ What now ?”

Awaiting your reply,

Kind regards,

Leo Blokpoel. 

 

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2,155 views 8 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try purge part of these steps as mention here : [Link]. Just make sure to reboot after the purge. Try the Windows 11 upgrade again after reboot.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hi, thanks for your quick reply.

Unfortunately it did not help, I got a lot of errors telling mem "service not found and then the question "dele start8/10 which i answered"YES" then I haf the reboot message which i did, after start-up I started windows update to 11 which failed telling me that Start10 was the problem. 

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Reply #4 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hi Sean,

Thanks for you reply,

What you suggested is exactly what I did and after that I did the purge action asadvised before.

Nex step was updating Windows 10 to Windows 11 which crashed at 35% indicating that Start 10 should be the problem.

So I did a seach i the registry, no "Start10" found. checked with control panel - same result.

did another try and W11 stopped at 35% with the message: "StartIsBack++" cases the problem but that also is not found in the registry.

Then I contacted Microsoft Support, started a chat, they took over the system and did the same checks - found nothing.

After about 1 hoiur they dicided to give the problem to a "higher"technician who I can reach tomorrow.

I am sure the problem is in W11 and not in (your) Start software.

I'll let you know what happens next.

Kind regards,

Leo

 

Reply #7 from Stardock Forums Top

Quoting DutchStarter, reply 6

Hi Sean,

Thanks for you reply,

What you suggested is exactly what I did and after that I did the purge action asadvised before.

Nex step was updating Windows 10 to Windows 11 which crashed at 35% indicating that Start 10 should be the problem.

So I did a seach i the registry, no "Start10" found. checked with control panel - same result.

did another try and W11 stopped at 35% with the message: "StartIsBack++" cases the problem but that also is not found in the registry.

Then I contacted Microsoft Support, started a chat, they took over the system and did the same checks - found nothing.

After about 1 hoiur they dicided to give the problem to a "higher"technician who I can reach tomorrow.

I am sure the problem is in W11 and not in (your) Start software.

I'll let you know what happens next.

Kind regards,

Leo 
End of DutchStarter's quote

Understood.

Were it me, and I was having the same issues system-wide (with multiple 3rd party apps), I would choose the installation method that kept personal files but nuked everything else.

Another option is to install Windows 11 on a new drive and designate the current drive as just another in the system, accessible to the new Win11 installation. 

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #8 from Stardock Forums Top

Typically this happens because you have a dual boot system where those files exist in the other install, or a backup of those directories somewhere.

Microsoft do not handle detection of software well and search every attached disk with no understanding of how to properly detect an app.  I do wish they would reach out to devs when they do that so we could tell them how to detect the software in the correct way.