Updates Cause Pinned Icons To Vanish

from Stardock Forums

I looked at my Utilities Start11 group to see that an icon I had set was missing.  I knew it was missing due to a blank space appearing next to an icon that was present.  I was trying to remember what icon I had placed there and was going to ask if there was a history list in Start11 when I remembered that it was Samsung Magician that had a recent update over the weekend.  The EXE still exists after update, and I am not sure why the pinned icon vanished.  It did force a reboot of Windows after update, so it may have had something to do with the reboot that caused it to vanish.

Why would an update have caused a pinned icon to vanish from Start11?  Can anything be done to stop vanishing icons, or is there at least an icon history that I can check?

start menu products
2,220 views 10 replies
Reply #1 from Stardock Forums Top

Windows 10 or 11? Full version (use winver.exe)

Start11 full version?

I just now ran an update on Samsung Magician from 8.0 to 8.1 and my icon also went missing from Start11v2 (Windows 10 style), however, the installer did not ask for a restart of the computer, but did restart the app.

I checked and it was installed in exactly the same place as it existed prior to the update.

I had to re-pin Samsung Magician to my Start11v2 menu.

Windows 11 Pro - 22635.3420; Start11v2 ver. 2.0.7.3

I haven't had this happen with any other apps, so it must be something with their installer.

Hope this helps. :grin:  

Reply #2 from Stardock Forums Top

Did the icon come back after a reboot?

Typically an icon will not show if the file it points to does not exist.

It is possible the target exe name differed between versions of the app?

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

The pinned icon absolutely vanished and never returned.  I had to re-add it.

The target EXE had the same name.

Reply #4 from Stardock Forums Top

After investigating a little deeper, I found that Samsung changed the shortcut target located in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs" from SamsungMagician.exe to "C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe" --disable-gpu-sandbox" which might be why Start11v2 couldn't find it anymore.

Reply #5 from Stardock Forums Top

This looks to me like a bug.

SamsungMagician.exe has the exact same name.

--disable-gpu-sandbox is a command-line parameter and not a different target EXE name.

Reply #6 from Stardock Forums Top

Quoting Bhayl, reply 5

This looks to me like a bug.

SamsungMagician.exe has the exact same name.

--disable-gpu-sandbox is a command-line parameter and not a different target EXE name.
End of Bhayl's quote

If the shortcut has been removed then the target shortcut does not exist.

It points to the start menu shortcut not the final exe so I suspect the issue is the shortcut in the start menu tree has changed location, perhaps changing start menu folder name.

 

Reply #7 from Stardock Forums Top

This app was updated in the All Apps section (Windows 10 style), but was missing from the pinned tiles. Not a big deal, just repined from All Apps.

Reply #9 from Stardock Forums Top

I repeat -- this looks like a bug to me.  Two shortcuts exist in the exact same location with the exact same name.  The only difference is 8.1 has command-line parameters.

Reply #10 from Stardock Forums Top

Funny thing -- I uninstalled version 8.1, reinstalled version 8.0.  My Start11 pinned icon remained this time.  I then allowed 8.0 to auto update to version 8.1.  Again, my pinned Start11 icon remained.

This is now resolved.