Unable to activate Fences 5

from Stardock Forums

Yesterday I upgraded from Fences 4 to Fences 5 subscription and am unable to activate. Error code -212

I have followed the instructions and deleted %ProgramData%\Stardock\ as per these instructions but it makes no difference. Error: 212 or Product Keeps Prompting to Activate - Documentation - Stardock Help Center

I have also uninstalled/reinstalled Fences 5 but also no difference.

Please advise a fix, or provide refund so i can go back to Fences 4.

Thanks,

accounts and activation help
1,858 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Just to check, you did try to activate Fences 5 with its own Fences 5 key, yes?

Thank you.
Basj,
Stardock Community Assistant.

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Please use this guide to review your activation and deactivate old activation to create empty slot for new activation.

https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations.

If that still fail. Please raise support ticket using the link below, use "Ask a question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Thanks, but deactivate/reactivate made no difference, still generating error code -212. Ticket raised: SSN-68497

Reply #5 from Stardock Forums Top

Great, please give some time for Support to reply on your ticket.

Thank you,

Basj,
Stardock Community Assistant