Start11 Activation Problems

License Is Said To Be Tied To Another Account--Yet Appears In My Purchase History

from Stardock Forums

Hello,

I had purchased a 5-pack of Start11 as a guest last year. Today, I was trying to use one of my licenses on a new laptop, but Start11 wasn't activating. I came to the Stardock website, and the site stated that the license number was purchased as a guest and that I could make an account to access it in my purchase history, etc (I'm paraphrasing).

I did so. Yes, it shows up in my purchase history, along with an older Star10 purchase.

However, I still cannot get my license to activate on my new machine. The first error I get is, "Email address is not valid for the product key," yet it's the one that I got in order to activate the product on my older PC, and I still have that e-mail in my e-mail client. If I try to activate my key using my account (which I just created, and again, my purchase history shows it listed), I get the following error, "Start11 is not associated with this account."

Any help would be appreciated, as I'd rather not purchase another key just to use what I previously paid for.

Thanks!

activation account guest new account problems start menu products accounts and activation help
5,090 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide and review your license. If you have reach your 5 activation limits, please deactivate to clear slots for new activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations.

But, you can't get to your "Activation information" or if it is none/blank there. Please raise support ticket using the link below, use the product not receive or ask a question option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant


Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Basj,

Thanks for your prompt reply. I went ahead and tried both the activate with my account method, as well as the offline activation via the REQ file that was generated. With regards to the former, I was told (again) that this product was not associated with my account. With the latter, my error message was that it was that the e-mail doesn't match the e-mail on record. 

I just submitted a support ticket as you instructed.

Again, thanks for your help.

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