Mouse jumps to right side

from Stardock Forums

I just purchased and installed Multiplicity after trialing the KVM which worked great. The KM one though is giving me issues where it constantly jumps to the right most part of the screen. It doesn't move to my main PC and stays on the secondary PC though. I changed the setting so a key had to be held to move it over and still it jumps to the side randomly making it impossible to do anything on the 2nd device. Both are running windows 11.

multiplicity
7,445 views 12 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please review these guides and see if any of them can help you with your issue. Report back if you still need assistance. https://forums.stardock.com/486104/multiplicity-support-faq

Thanks
Basj,
Stardock Community Assistant.

Curtains - Customize Windows with additional styles
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top


I just purchased and installed Multiplicity after trialing the KVM which worked great. The KM one though is giving me issues where it constantly jumps to the right most part of the screen. It doesn't move to my main PC and stays on the secondary PC though. I changed the setting so a key had to be held to move it over and still it jumps to the side randomly making it impossible to do anything on the 2nd device. Both are running windows 11.
End of quote

Just to be clear, you understand that KVM connections are remote, Seamless connections are when you can see both PCs and each of their monitors.  This breaks down the difference:

https://forums.stardock.com/486104/multiplicity-support-faq#seamlesskvm

If you understand the difference between the connection types, please detail your Seamless setup.

  • How many PCs
  • How many monitors for each PC
  • Are any monitors set up vertically instead of horizontally?
  • Are any monitors touchscreen?
  • Are mice plugged into each Secondary PC?
  • If mice are present for them all, have you tried without them plugged in?

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #5 from Stardock Forums Top

Yes i understand the difference. I was just testing the KVM one before and purchased the KM version. 

It's just 1 PC (Asus ROG Ally to be exact)

The built in display which is touchscreen and it's attached to a dock with 1 monitor mirrored

The 2nd device does have a built in gaming pad but no mouse/KB

monitors are horizonal

 

Reply #6 from Stardock Forums Top

Quoting JamieP87, reply 5

The built in display which is touchscreen and it's attached to a dock with 1 monitor mirrored
End of JamieP87's quote

If you eliminate this from the equation, no dock \ no external monitor, can you still reproduce the issue?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #7 from Stardock Forums Top

Just tested with the dock unplugged and the built in monitor and same issue. Clicking on anything  will work but it immedietely warps the mouse to the far right.

Reply #8 from Stardock Forums Top

Quoting JamieP87, reply 7

Just tested with the dock unplugged and the built in monitor and same issue. Clicking on anything  will work but it immedietely warps the mouse to the far right.
End of JamieP87's quote

Clearly something else is at play here...  Can you video this (without the external mon still, please) and post a shared like to it?  Phone quality is fine...

Sean Drohan
Stardock Product Lifecycle Manager

Reply #11 from Stardock Forums Top

Hello,
I have forward again your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

We don't have that rather unique device to test with - making it very difficult to see what about it is causing the issue.  There is nothing inherent to the product that would cause that.  We suspect if you set it up in reverse, made that the Primary and the other the Secondary, you would not see the issue. 

Sean Drohan
Stardock Product Lifecycle Manager