Cannot Activate Multiplicity on new Primary Computer

Upgraded PC, re-installed windows, multiplicity cannot de-activate primary on old Windows

from Stardock Forums

Hi Stardock team,

 

I have recently upgraded my PC and reinstalled windows.

Multiplicity was activated as primary on the old Windows install.

 

I am trying to activate primary on the new Windows machine.

Multiplicity return the following error message.

 

I had then found this thread for the similar issue. (https://forums.stardock.com/513411/page/1/#3858069).

1. Clicking on the Continue button doesn't help to deactivate Multiplicity on my previous machine.
    Multiplicity will just keep showing the same error screen after clicking on the Continue button.

2. Steam is running as per suggested in the previous thread.

 

How can I deactivate my Multiplicity on my old Windows?

 

multiplicity
7,423 views 13 replies
Reply #2 from Stardock Forums Top

Hi Basj,

 

Thank you for responding to my thread.

 

I have tried to follow this guide, however Stardock didn't have any records of my steam purchased Multiplicity.

 

I have login to my Stardock account via Steam login too.

Any idea why is this so?

Siege of Centauri
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Go here and get your Steam64 ID:
https://steamid.io/

Very long, mine for example:
76561198081168463

Reply with it here and Ill manually deactivate the PC attached to it...

Sean Drohan
Stardock Product Lifecycle Manager

Reply #8 from Stardock Forums Top

Quoting kwcheah, reply 7

76561198100143532
End of kwcheah's quote

I have reset it.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #10 from Stardock Forums Top

Hi @sdRohan,

It is now working, thank you so much for you and @basj helping out with the problem that I am having.

Thank you. :)

Reply #11 from Stardock Forums Top

Great, glad to know its working.

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

@sdRohan I am having the same issue as above, my primary pc died and I can not switch my primary pc to my new machine. my steam64 ID is 76561198007117078 Thank you

Reply #13 from Stardock Forums Top

Quoting CrazyVulcan892, reply 12

@sdRohan I am having the same issue as above, my primary pc died and I can not switch my primary pc to my new machine. my steam64 ID is 76561198007117078 Thank you
End of CrazyVulcan892's quote

When these happen, please place a ticket here:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Sean Drohan
Stardock Product Lifecycle Manager