Trying To Open Start11 Program

from Stardock Forums

I have been trying to open whatever is the newest version of Start11, that just recently was installed, from my Start menu. When I click on it, it very briefly flashes an indistinguishable box on my screen and immediately disappears. What is happening and how can I get Start11 to open so I have the options checked I want to use. On my other computers it opens as it should but not on my main machine. How can I fix this.

Windows 11 version 22H2 (OS Build 22621.1344)

start menu products
1,948 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thank you very much. I think I have to wait and hope I get an answer to a ticket I created yesterday, which I haven't yet had an email confirmation of. I bought 3 Start11 licenses for my machines. The one on this machine was purchased by the fellow who builds my computers but it was bought for me because I asked him to have Start11 installed when he delivered my computer. I explained all this to the fellow who used to answer any questions I had about Start11 and he told me he had it all straightened out and that the purchased by my computer builder was now included in my subscriptions or accounts, whatever they are called. When I signed into my account yesterday to manage my subscriptions, there were only 2 licenses listed and I am not sure which license is on this machine. I am not sure how I can find out which license is on my machine either. I'm hoping my ticket gets answered and I can correct this problem. I have downloaded the bat file already but I want to make sure I can reactivate my subscription once Star11 is uninstalled. Again, I have not received any confirmation of my ticket except the number that was issued when I created it. I'm glad I printed that out and hope, if necessary, I can figure out how to contact them about it.

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from Stardock Forums Top

Ok, do let us know if you need assistance going forward.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Quoting basj, reply 3

Ok, do let us know if you need assistance going forward.

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote
Do you know what steps I need to take if I don't get any confirmation of the ticket their site said was created for me? I have to ask this because I followed the link to see my license keys from the link you sent me too and it still only lists 2 keys. I don't know why I was told months ago that had all been straightened out for me because it has not been done.

 

Also, and I believe I know the answer to this but to be sure I need to ask, the purge file that downloaded for me was a zip file. I didn't see where it said to unzip the file and then run the bat file as the Administrator. I assume I need to extract the zip file and then find and run the bat file. Is that correct?

Reply #5 from Stardock Forums Top

Quoting hlewton, reply 4

Do you know what steps I need to take if I don't get any confirmation of the ticket their site said was created for me? I have to ask this because I followed the link to see my license keys from the link you sent me too and it still only lists 2 keys. I don't know why I was told months ago that had all been straightened out for me because it has not been done.
End of hlewton's quote

When you send in the ticket did you record down the ticket number? Post it here if you do not get any respond from Support within reasonable time. Do know that Stardock closed on Weekends. So Support should be start replying to tickets when they come back this morning.

Quoting hlewton, reply 4

Also, and I believe I know the answer to this but to be sure I need to ask, the purge file that downloaded for me was a zip file. I didn't see where it said to unzip the file and then run the bat file as the Administrator. I assume I need to extract the zip file and then find and run the bat file. Is that correct?
End of hlewton's quote

You can unzip it anywhere. Desktop area should be fine. Yes for the last question.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Yes I do have a copy of the ticket number but would I have to create another thread somewhere to post it if I don't hear from them?

As I have mentioned, I paid for 3 licenses and I have a record of all those key codes. I believe I may have figured out which license belongs to which computer. So I am anxious to try to fix this. I assume the worst that can happen is if I use the wrong key I'd be warned it is in use already. But since I cannot deactivate it will the purge remove all traces of it and make the re-installation accept the code if I choose the correct one to enter? 

I am concerned because in the past I have had to remove some programs that I needed to re-install. Even though I used the best program I know of, Revo Uninstaller Pro, to remove it and all Registry entries it found, I did not have to put my license code back in when it was re-installed. Somehow that code must not have been deleted from the Registry.

I do want to thank you for all your help and I believe I am going to try to correct this now. Wish me luck.

 

Reply #7 from Stardock Forums Top

Well I did run that file and re-installed the program. I got my answer because even after the purge, it remembered my license code. It seems to be running as it should now so I hope Start11's next update doesn't mess it up again.

 

So not the only question I need answered is where should I post that ticket number if I don't get a reply from Start11's site?

 

Thank you very much for all your help.

Reply #8 from Stardock Forums Top

Start11's ticket support is working on my problem now. So I think everything is working out well.

Reply #9 from Stardock Forums Top

Awesome, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant