Windows explorer crashes frequently, module Start10_64.dll
Stardock Forums
Hi,
Since a while, I have very frequent crashes of the windows explorer. The Event log points into the direction of Start10_64.dll which is part of Stardock Start 11.
This happens at random and very often with simple actions such as opening a pdf file. It then opens my pdf reader, but then it takes 10s or so to actually get the file loaded in the reader, at the same moment I see the windows explorer crashing, closing the folder view in which I was opening the file, and closing the Start11 menu in the taskbar. After a couple of seconds, the exporer and Start11 menu are restarted and become useable again. But this happens so often that it makes working nearly impossible. I already installed Start 11 again (over the existing installation) but it didn't make any difference. Pretty desperate about this! Solution welcome!
The full details of the crash report are:
Log Name: Application
Source: Application Error
Date: 30-11-2022 21:46:07
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: LENOVOLAPTOP-HA\Hans Albers
Computer: LenovoLaptop-HansA
Description:
Faulting application name: Explorer.EXE, version: 10.0.22621.755, time stamp: 0xbcd85d13
Faulting module name: Start10_64.dll, version: 1.3.1.0, time stamp: 0x634d86c7
Exception code: 0xc000041d
Fault offset: 0x0000000000213f78
Faulting process id: 0x0x248C
Faulting application start time: 0x0x1D904FB3E5DF987
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll
Report Id: ac2d04c5-539b-49e4-a4c4-855eac497deb
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-11-30T20:46:07.6544005Z" />
<EventRecordID>9048</EventRecordID>
<Correlation />
<Execution ProcessID="14168" ThreadID="9148" />
<Channel>Application</Channel>
<Computer>LenovoLaptop-HansA</Computer>
<Security UserID="S-1-5-21-1027948669-2782677326-1839334651-1001" />
</System>
<EventData>
<Data Name="AppName">Explorer.EXE</Data>
<Data Name="AppVersion">10.0.22621.755</Data>
<Data Name="AppTimeStamp">bcd85d13</Data>
<Data Name="ModuleName">Start10_64.dll</Data>
<Data Name="ModuleVersion">1.3.1.0</Data>
<Data Name="ModuleTimeStamp">634d86c7</Data>
<Data Name="ExceptionCode">c000041d</Data>
<Data Name="FaultingOffset">0000000000213f78</Data>
<Data Name="ProcessId">0x248c</Data>
<Data Name="ProcessCreationTime">0x1d904fb3e5df987</Data>
<Data Name="AppPath">C:\WINDOWS\Explorer.EXE</Data>
<Data Name="ModulePath">C:\Program Files (x86)\Stardock\Start11\Start10_64.dll</Data>
<Data Name="IntegratorReportId">ac2d04c5-539b-49e4-a4c4-855eac497deb</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>