Not Seeing Purchase

Just made a purchase last night and I don't see the download links

from Stardock Forums

I bought a software bundle from stardock last night and I still don't see the download links

stardock software
4,836 views 7 replies
Reply #1 from Stardock Forums Top

Log in with the e-mail used for your purchase, if you're not already. (Important). Then click on your user icon in the upper right of this page and select "My Downloads" or click "here".

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Reply #2 from Stardock Forums Top

Do not submit another post on this topic.

Be patient and await an answer.

You may also submit a request for help at the Support portal.

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Reply #4 from Stardock Forums Top

Quoting DrJBHL, reply 2

Do not submit another post on this topic.

Be patient and await an answer.

You may also submit a request for help at the Support portal.
End of DrJBHL's quote

 

Just fyi, your support portal link gives a 404 error. You may want to check that.

Reply #5 from Stardock Forums Top

Quoting Deimos1554, reply 4

Just fyi, your support portal link gives a 404 error. You may want to check that.
End of Deimos1554's quote
Sorry for that. The support portal has just been updated. This is the correct link: https://support.stardock.com/

Reply #7 from Stardock Forums Top

Quoting Deimos1554, reply 6

I attempted to reach out to support, however, haven't heard a response. What's the typical lead time?
End of Deimos1554's quote

Looks like you sent an email and did not submit a ticket. Your issue would have been addressed by now if you used the information provided to contact support.

If you respond to the automated email you received back, it will turn it into a ticket and I can take care of the issue for you

Paul Scroggins
Associate Technical Support Analyst