Multiplicity stops responding and .Net error in event viewer

Multiplicity stops responding and .Net error in event viewer

from Stardock Forums

Hello,

We have Dell Precision 3640 PC's running Multiplicity version 3.57.  They are configured with a primary and one secondary workstation.  We are seeing an issue where applications stop responding and the keyboard and mouse no longer respond.  In checking the event log we are seeing .Net errors in the application log at or around the time of the issue occurring.  We are trying to narrow down the possible applications causing the .net errors.  Is Multiplicity build on .Net and if so what is the recommended version of .Net that needs to be installed?  Please let me know if there is any additional information you would like to help with this issue/request.

 

Thank you

multiplicity
3,989 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


Is Multiplicity build on .Net and if so what is the recommended version of .Net that needs to be installed?
End of quote

Other than for initial activation, no, Multiplicity (MP) does not use any .Net at all. 

Is this the 1st time you are using MP... or no, you have been using it for a long time and this is just now starting to happen?

What OS's?

If you do a clean boot on each PC, does it still happen?

https://support.stardock.com/space/SS/1346601039/Multiplicity+Clean+Boot

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #3 from Stardock Forums Top

Hello,

thank you for the information. We have been using Multiplicity for about a year and a half.  This issue has been occurring spertically for about the same period of time.  We have ather software that relies on .net and wanted to know if Multiplicity is .net dependant.  Our current issue involves an OutOfMemory error causing .Net to stop responding and freezing running applications.  Based on your information I think we can focus on other applications on our systems.

 

Thank you

Reply #4 from Stardock Forums Top

Quoting SupportCenter, reply 3

Hello,

thank you for the information. We have been using Multiplicity for about a year and a half.  This issue has been occurring spertically for about the same period of time.  We have ather software that relies on .net and wanted to know if Multiplicity is .net dependant.  Our current issue involves an OutOfMemory error causing .Net to stop responding and freezing running applications.  Based on your information I think we can focus on other applications on our systems. 

Thank you
End of SupportCenter's quote

You are most welcome and we would be interested to know what you find out in the end if you find it to be relevant.

Sean Drohan
Stardock Product Lifecycle Manager