Periodic crashes

from Stardock Forums

Start 11 seems to crash periodically. Not sure how to reproduce other that using the computer. 

Description

Faulting application name: explorer.exe, version: 10.0.22000.120, time stamp: 0xe846e749

Faulting module name: Start10_64.dll, version: 1.1.0.1, time stamp: 0x61d9d088

Exception code: 0xc0000005

Fault offset: 0x0000000000057b7f

Faulting process id: 0x15bc

Faulting application start time: 0x01d81bb989bc213f

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll

Report Id: af872b53-1624-4bc3-bd88-abbc2a6f8ca8

Faulting package full name: 

Faulting package-relative application ID: 

Windows 11

21H2 22000.434

 

start menu products
1,388 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Your Start11 version number please?

Thanks
Basj,
Stardock Community Assistant.

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Please try Version 1.1.1.1 beta and report back. Check here on how to get it https://forums.stardock.com/509537

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Quoting basj, reply 3

Please try Version 1.1.1.1 beta and report back. Check here on how to get it https://forums.stardock.com/509537

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote

 

Basj, I installed this and I think it helped, but I have still experienced some crashes. There do seem to be fewer paths to a certain crash (hard to be sure though). Here is one consistent way I can make it crash 100% of the time in version 1.11:

1. Left click on folder, like Documents, in the left nav area that's set to "Show as menu" in the Start 11 settings. It opens fine.

2. Now while it's open, with Start Menu set to "Windows 10 Style," left-click in a blank area of the Start Menu. The mouse cursor icons change to show it's working, then, in about 3 seconds Explorer crashes and restarts. Alternatively, with menu set to "Modern Style"  hover over "Universal Applications" until the menu appears, then again, click in a blank space on the Start menu. Same exact spinning cursor, then Explorer crashes within 2-3 seconds.

 

If I instead right click on the folder and select open, it opens fine. There is clearly something about Start 11 and the folder tree that causes it to kill and take down Windows 11 Explorer.

 

Here are the latest 2 crash reports in Event Viewer:

Faulting application name: explorer.exe, version: 10.0.22000.120, time stamp: 0xe846e749

Faulting module name: ntdll.dll, version: 10.0.22000.434, time stamp: 0xe4fbcaba

Exception code: 0xc0000409

Fault offset: 0x00000000000930bf

Faulting process id: 0x5ccc

Faulting application start time: 0x01d81c71b9919e0b

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 7bf616ef-9050-4bef-8089-a4f58fdf91ba

Faulting package full name: 

Faulting package-relative application ID:  

 * * * 

Faulting application name: explorer.exe, version: 10.0.22000.120, time stamp: 0xe846e749

Faulting module name: ntdll.dll, version: 10.0.22000.434, time stamp: 0xe4fbcaba

Exception code: 0xc0000409

Fault offset: 0x00000000000930bf

Faulting process id: 0x343c

Faulting application start time: 0x01d81c6fc8ab2d9b

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: d2aef19e-92fe-493c-a4b6-430113c1f569

Faulting package full name: 

Faulting package-relative application ID: