Trial software failure

from Stardock Forums

Email sent from support...

"Thank you for contacting Stardock.

At this time, no ticket was created. Please review the information below to address any issue you have and how to place a ticket if it does not help you resolve it.

For the most common questions about Fences, including how to get your installer and key, please see the FAQ below:
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For other questions about Fences, please use this forum:
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My reply for the second time...

I am doing a trial version so what you posted I tried before.
 
No link to the trial download unless I create a new account, which is silly.
 
Since I did not pay, there is no history, so I can't download there.
 
Since this failure to get me a trial download without registering a new email address, well, I am done.
 
My email was to let me know your process to fix me does not work.
 
 

 

3,289 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

My email was to let me know your process to fix me does not work.
End of quote

What process for what problem?

Sean Drohan
Stardock Support Manager

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Reply #4 from Stardock Forums Top

Quoting toyman5084, reply 3

Downloading the trial version.

Then the items in the email that were sent to me, none work.
End of toyman5084's quote

If the trial has already expired (you had it prior), it cannot be used again.

If you are having trouble activating the trial for the first time (getting the email or entering it), we do not have an offline activation method for the trial.  We do have one (an offline activation method) for the purchase version.  If you purchase, but are not happy with it, you can ask for a refund withing 30 days.

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

Quoting toyman5084, reply 6

Lucky for me, since I did not pay, I don't have to ask for a refund.
End of toyman5084's quote

We are sorry you feel that way.

If you change your mind, reach out here and we will assist.

Sean Drohan
Stardock Support Manager