Beta 11 will not run.

from Stardock Forums

10 ran flawlessly. Uninstalled, rebooted, installed 11. It opens, but as soon as I try to apply to the desktop in goes non-responsive.

 

Windows 10 20H2 

 

Event ID 1002

The program DeskscapesConfig.exe version 10.9.0.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 2c4

 Start Time: 01d74397e60ce318

 Termination Time: 23

 Application Path: C:\Program Files (x86)\Stardock\DeskScapes\DeskscapesConfig.exe

 Report Id: 372bb6bf-7465-4436-8b65-b1fa9fb64a84

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Cross-thread

And...

 

Event ID 1000

Faulting application name: DeskscapesConfig.exe, version: 10.9.0.7, time stamp: 0x60916283

Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xb7db0838

Exception code: 0xc0000005

Fault offset: 0x0006632e

Faulting process id: 0x20f8

Faulting application start time: 0x01d7439882778147

Faulting application path: C:\Program Files (x86)\Stardock\DeskScapes\DeskscapesConfig.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 10b0533a-97a7-4c3f-92b2-8def528089b3

Faulting package full name: 

Faulting package-relative application ID: 

deskscapes
24,763 views 20 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Siege of Centauri
Reply #3 from Stardock Forums Top

Uninstalled, rand the purge, rebooted, etc. etc. Took the bat file apart and ensured all functions ran. The file purges deskscapes 10 remnants, among other things. It didn't resolve the issue with the beta. Ran process explorer (regmon and filemon) and looked for any issues with permissions etc. Still getting the crossthread error. Uninstalled the beta, reinstalled 10 and it works. I'll just wait.

Thank you for the quick replies! Oh, and the purge broke autoupdates so I get an error everything I start Object Desktop now. I'll fix it during the next round of updates.

Reply #4 from Stardock Forums Top

One more note for your troubleshooting. Before the purge the preview was missing when selecting the background. After the purge, the preview was working but otherwise the results were the same.

Reply #5 from Stardock Forums Top

When you say non-responsive do you mean the desktop or the config app?

Reply #6 from Stardock Forums Top

The config app runs, but when I tell it to apply to the monitors the config app goes non-responsive and never applies anything to the desktop.

Reply #7 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #8 from Stardock Forums Top

When it goes non responsive, are you able to open taskmanager, find the Deskscapesconfig process on the details tab with the coloured icon) and right click and click Create Dump file and then find a way to send us a link to that file?

It would allow us to see what thread is waiting on what and further debug this issue.

Reply #9 from Stardock Forums Top

It has been uninstalled. 10 works and I'm staying on that for now.

Reply #10 from Stardock Forums Top

Quoting Twystys, reply 9

It has been uninstalled. 10 works and I'm staying on that for now.
End of Twystys's quote

We really would like your help tracking any issues down and resolving them. We would be most grateful should you reconsider.

Neil, the one that asked the questions, is the lead dev for DS. Frogboy is a pretty big deal here too (he owns Stardock).

You can be sure he \ we will work with you to find the cause.

In any event, thank you.

Sean Drohan
Stardock Support Manager

Reply #11 from Stardock Forums Top

Quoting sdRohan, reply 10


Quoting Twystys,
reply 9

It has been uninstalled. 10 works and I'm staying on that for now.



We really would like your help tracking any issues down and resolving them. We would be most grateful should you reconsider.

Neil, the one that asked the questions, is the lead dev for DS. Frogboy is a pretty big deal here too (he owns Stardock).

You can be sure he \ we will work with you to find the cause.

In any event, thank you.

Sean Drohan
Stardock Support Manager

End of sdRohan's quote

I still have it installed and videos quit playing, they play for a bit while I'm still in the dialogue/settings but when I close it, the video stops after a few seconds...

My system:

WIN 10 64 PRO 20H2 Just recently updated

RTX 3090 462.59 studio drivers

64Gb GSkill 2400

And no, I haven't any codec packs installed, so if there's anything you need me to do...

EDIT: On a separate note, Frog's join date was the very same year that I got my first PC and connection to the internet!

Reply #12 from Stardock Forums Top

Quoting Neil, reply 8

When it goes non responsive, are you able to open taskmanager, find the Deskscapesconfig process on the details tab with the coloured icon) and right click and click Create Dump file and then find a way to send us a link to that file?

It would allow us to see what thread is waiting on what and further debug this issue.
End of Neil's quote

Just sent you a PM with my dump file!

Reply #13 from Stardock Forums Top

Mine doesn't work at all either, just going into an endless freeze no matter what variations are tried and I have a ticket in.  No reply after a couple of days so it'll have to be a PayPal claim.

I think the beta should either be free of extremely cheap if it is everyone out there that is testing it.

Huge fan of Fences, so hopefully they will figure it out.

Reply #14 from Stardock Forums Top

Quoting kingerz55, reply 14

Mine doesn't work at all either, just going into an endless freeze no matter what variations are tried and I have a ticket in.  No reply after a couple of days so it'll have to be a PayPal claim.

I think the beta should either be free of extremely cheap if it is everyone out there that is testing it.

Huge fan of Fences, so hopefully they will figure it out.
End of kingerz55's quote

Hello,
Sorry to hear you are having issues. I wonder if you could also help us by sending the dump file as mentioned by Neil in his reply#8. Really appreciate all the help we can get.

Thanks
Basj,
Stardock Community Assistant.

Reply #15 from Stardock Forums Top

Quoting kingerz55, reply 14

Mine doesn't work at all either, just going into an endless freeze no matter what variations are tried and I have a ticket in.  No reply after a couple of days so it'll have to be a PayPal claim.

I think the beta should either be free of extremely cheap if it is everyone out there that is testing it.

Huge fan of Fences, so hopefully they will figure it out.
End of kingerz55's quote

What freezes?

Reply #16 from Stardock Forums Top

Hello im having the same issue with DS11 when using the config app on windows 11 and windows 10  , it freezes as soon as i try to change to a new wall paper. i can close the app using taskmanager.

But i can change the wall papers when going direct in users user or public /documents/stardock / double click on the wallpaper and it changes as if using the config app.

But it would be nice to use the config app.

Thanks in advance

                            Laurence

Reply #17 from Stardock Forums Top

Quoting Lozspd4, reply 17

Hello im having the same issue with DS11 when using the config app on windows 11 and windows 10  , it freezes as soon as i try to change to a new wall paper. i can close the app using taskmanager.

But i can change the wall papers when going direct in users user or public /documents/stardock / double click on the wallpaper and it changes as if using the config app.

But it would be nice to use the config app.

Thanks in advance

                            Laurence
End of Lozspd4's quote

Hello,

Would you do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back please .

 

AzDude
Stardock Community Assistant

Reply #18 from Stardock Forums Top

Hello Thanks for the quick answer

I try´d the purge , it worked once then the config app froze again after that. not quiet sure wether it is a software, or a hardware problem. This is a fresh install of windows 11 Beta, every thing up to date including drivers, updates, same thing on windows 10. it might be one of the culmative updates causing the problem but cant be certain.

Desktop animations work fine when i manually load them, mention on earlier post. So it seems the config app is having a conflict with something.

Might been a problem with amd driver using the new

 AMD FidelityFX again not quiet sure.

My System: Asus strixx z390-e Gaming

                   I9 9900k   

                   32 Gb Ram 3800 mhz

                   RX 5700 xt Nitro               

Many Thanks in Advance.

                                       Laurence

Reply #19 from Stardock Forums Top

Hello again a quick update,

It seems to be the adrenalin software for the Rx 5700 xt Nitro when i go to manual mod, to undervolt the Gfx press accept the screen flickers quick and the config app doesn,t work even on reboot. if i go back to automatic mode Reboot the DS 11 config app works.

When on reboot and amd software reboots when in manual mode, it loads the manual mode slightly later causing a slight flicker of the desktop when it changes settings causing the conflict with DS 11 Config app.

Hope this helps.