Locked up during presentation...

Long time user, first time crash

from Stardock Forums

I have used multiplicity for years, generally works well, but configuration can be glitchy. I am an engineer and developer/architect...

I recently added a new top spec HP Spectre laptop to my setup and replaced my Dell Precision Workstation. I run a Dell Optiplex 7010 i5 with 24GB RAM and a PNY Quadro for office graphics (no 3d design, video edit, gaming) across 3 28" UHD monitors. Desktop on LAN, laptop on Wifi (Gigabit in the office, and ISP Gigabit service).

Earlier in the day, the secondary would not respond, after a few restarts back to working.

Then, an hour later while I was running a Zoom meeting presenting away (on Desktop - Primary), about 55 minutes in, the mouse disappeared, couldn't do anything on the Primary, but the keyboard and mouse still worked on the secondary (laptop). Was recording on Primary (Zoom), and needed that recording, so just muddled through and let people close the meeting. I shut down my laptop and eventually I got screen control back. 

Machine lockup during presentations is a show stopper for me.

Hopefully there is a resolution to this, likely hard to reproduce, problem. If it happens again, I think I will have to abandon Multiplicity and will try the new Logitech Flow as I don't need KVM really, just mouse flow across units with copy and paste. Just need a Logitech keyboard to go with my Logitech MX Vertical mouse.

Any ideas on what to inspect for issues?

Or any ideas on other tools that might give me a more robust shared mouse and copy/paste functions I am looking for, in the event that the issue is not resolvable?

Thanks:)

multiplicity
2,424 views 2 replies
Reply #1 from Stardock Forums Top

I am unclear, was the mouse simply stuck on the secondary, or are you saying you moved to the primary and control was on there but there was no visible mouse cursor?

If it was stuck then : 

Is it possible you have the option for disabling switching when scroll lock is pressed, or any of the other options under mouse switching?  If can be set to block swaps when you have fullscreen applications for example.

The only other reason I can think of switching not being allowed would be if one of the mouse buttons were to be down.

If it moved but didn't appear but the keyboard worked then it would suggest the cursor was invisible but control was still on the primary.  In which case which version of Multiplicity are you running as an older version had a possibility to have an invisible cursor in a very edge case, but this was resolved earlier this year.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Hopefully there is a resolution to this, likely hard to reproduce, problem.
End of quote

Without knowing the cause, or how to reliably reproduce it, troubleshooting will be a challenge.  That said, and as you have said

I have used multiplicity for years, generally works well,
End of quote

One newly added feature may help should it ever occur again:

 

It is also handy to create a hotkey to get the cursor back to the primary:

Sean Drohan
Stardock Support Manager

Fences - Organize your desktop icons today!