Issue with multiplicity - after restarting secondary, can no longer seamless over

So for the longest this was not an issue.   However I have also not used my secondary for quite some time so I'm unsure which update or what broke the functionality.

Either way.  Whenever i restart my secondary (say for a windows update) I can no longer mouse over to it.  The only way to return the functionality is to close multiplicity on my primary and restart it.

Inconvenient but it is what it is for now.   Just figured id mention it in case anyone else is seeing the same thing, or has saw the same thing and has an idea on a potential fix. 

57,953 views 18 replies
Reply #1 Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 Top

Hello,

Sorry to hear you are having trouble.

Either way.  Whenever i restart my secondary (say for a windows update) I can no longer mouse over to it. 
End of quote

What version of MP (current is 3.5)?

Every single time or just for an update?

The connection should be restored upon reboot once MP can see the Secondary is up.  Does it pass the connection test when that is the case?

Sean Drohan
Stardock Support Manager

Reply #3 Top

Hey.  Thanks for the reply.  Yes it is current. 

I assumed it was a fluke at first so didn’t pay much attention until that fluke became an annoyance.  Now it does seem to be tied to when windows requests the restart as opposed to me choosing to do so.  That’s not 100% though.  Will put it through the paces and confirm one way or the other when I get home. 

I did have it set to connect via IP in the settings.  I toggled that off when I left to see if it made a difference but haven’t had a chance to test yet. 

Reply #4 Top

Quoting klepp0906, reply 3

Now it does seem to be tied to when windows requests the restart as opposed to me choosing to do so.
End of klepp0906's quote

If Windows is in a process of shutting down, it very well could be shutting down services - MP being one:

Something you would want to check.

Sean Drohan
Stardock Support Manager

Reply #5 Top

Thing is, the service (on the secondary) has to be running, as a restart of the client on the primary triggers it to begin functioning again. 

Reply #6 Top

Quoting klepp0906, reply 5

Thing is, the service (on the secondary) has to be running, as a restart of the client on the primary triggers it to begin functioning again. 
End of klepp0906's quote

When this happens, check to see that the services is running on both PCs and that there was no crash related to MP in your event viewer (again, on each PC).

Sean Drohan
Stardock Support Manager

Reply #7 Top

well i was wrong about the "only when windows prompts for a restart" portion.  I just restarted manually and no seamless to my secondary.  event viewer isnt showing anything related to multiplicity, service is running, and i can mouse right past the secondary to my laptop just fine.

though i just discovered all I have to do is double click/open multiplicity out of my tray for it to restore my ability to seamless into it, not actually shutdown/restart the client. 

O.o


worth noting, tested with "Always use the IP address (xxx.xxx.x.x)" on and off, result was the same. 

Reply #8 Top

Ok, that is confusing, klepp. 

Quoting klepp0906, reply 7

I just restarted manually and no seamless to my secondary.
End of klepp0906's quote

Quoting klepp0906, reply 7

and i can mouse right past the secondary to my laptop just fine.
End of klepp0906's quote

You have more than one Secondary, one that you can get to but another you cant?

Sean Drohan
Stardock Support Manager

Reply #9 Top

I do have two secondaries yes.   Primary > Secondary Desktop > Secondary Laptop

In my previous post after restarting the Secondary Desktop if i attempted to mouse over to it, the behavior was like it wasnt on at all.  Mouse appeared on the Secondary Laptop.

The minute I double click the multiplicity tray icon which opens the config/settings/gui,  I am able to mouse over to the Secondary Desktop just fine. 

I did just restart it again, and the multiplicity icon stays gray (shows disconnected).  Very odd behavior.  

When opening the GUI it shows as lit up.  even the gear your prior post pointed to indicates "multiplicity was successfully able to conenct to this computer"

Is there a cache I can clear or something?  I know we're heading towards the nuclear option (purge/reinstall) but im hoping to avoid that for the obvious reasons.

Reply #10 Top

FWIW kvm mode shows the screen (login screen) but when i activate KVM I cant interact.   Unsure if that points to something in particular.

seems to "see" the computer fine, both figuratively and literally.. but the seamless/interacting part gets knocked out after a restart.  

Reply #11 Top

Could you check you have not enabled the option to stop switching when a fullscreen application is running? (MP settings, settings, page, control switching based on mouse movement button)

As opening the config should do nothing at all to Multiplicity connections, but the act of opening another window would guarantee that it didn't think a fullscreen window is open.  If so opening any window (explorer, notepad etc) would also make it work?

Reply #12 Top

Hey neil - I cant find the option youre referring to but nothing has changed (by my hand at least) in a looong time.  Since i set up multiplicity when i purchased it.   Apart from the saga with wake-on-lan way back when, its been entirely uneventful.

Im inclined to think its some windows update or multiplicity update or driver/network update thats causing the detection of the pc to be delayed.

after more and more restarting to try and eliminate variables, it looks like its also not simply opening the gui which "fixes" it.  That was just luck/a  fluke. 

After a restart of the secondary, cant mouse over, tray icon is grayed out like its not detecting a connection, yet gui shows the pc as being on/there. 

clicking its gear icon as sean alluded to earlier also shows

yet the tray icon remains gray and seamless remains down.  After some arbitrary amount of time (or some mucking around clicking on things in the gui like the former image to test connection) it lights up.  It used to be all but instant.  the pc was able to restart and i'd mouse over and log in.   I just waited 4 minutes and it finally detected the other pc on its own. 

also saw the "flush dns cache" option in the tray after right clicking.  hit it on both pc's.   no change. 

On the one hand, at least it still works at some point, whether it be alah waiting around (no fun when youre working) or mashing buttons in the gui to force it to try and update/see the secondary faster (cumbersome) it does still work eventually.  Tarnishing the experience to no small degree - but at least not a full/dead stop.  

to be fair, most of the time the pc just sleeps anyhow.  when its woken it connects instantly no problamo.  its purely the restarts.   

Reply #13 Top

Hi, I was wondering if you solved your issue. I'm having the same problem, this is happening after the last update to Multiplicity. 

The connection test with the secondary pass showing the connection is successful, yet the icon in the systray on the primary computer stays grayed out and I can't move the mouse across. After an arbitrary amount of time, I get the notification saying that it connected to the secondary and it finally works. I can speed things up by restarting the Mulitiplicity processes from the systray icon, but I'd really like it to work the way it was.

I have a licensed 3.57 Build 00103.kvm version

 

Reply #14 Top

unfortunately I did not.  I resorted to a shortcut on the desktop to restart the multiplicity service.

Reply #15 Top

Quoting klepp0906, reply 14

unfortunately I did not.  I resorted to a shortcut on the desktop to restart the multiplicity service.
End of klepp0906's quote

This was added with the latest version:

Sean Drohan
Stardock Support Manager

+1 Loading…
Reply #16 Top

That's what I use, but it is not a solution just an annoying workaround. So what did you break in the last update that you can't fix for your paying customer Mr. Stardock Support Manager?

Reply #17 Top

Quoting sdRohan, reply 15


Quoting klepp0906,

unfortunately I did not.  I resorted to a shortcut on the desktop to restart the multiplicity service.



This was added with the latest version:



Sean Drohan
Stardock Support Manager

End of sdRohan's quote


ah, goes to show how often i click the tray icon lol.  at least that saves me a shortcut on my desktop :P

Reply #18 Top

Quoting TomDubliner, reply 16

So what did you break in the last update that you can't fix for your paying customer Mr. Stardock Support Manager?
End of TomDubliner's quote

Nothing that we are aware of, Tom...

If you would like to work on your issues, that would likely include a full purge and reinstall \ clean boot, let me know and we will proceed.

Sean Drohan
Stardock Support Manager