After purchasing Fences, I have not received the Product Key.

from Stardock Forums

Yesterday I purchased Fences using Alipay, but I have not received the Product Key.

According to the FAQ, using Lookup Product Keys also reported an error "Account Lookup Failure".

I have submitted a ticket (#YRU-632-10169), but it has been in the status of Unassigned. When can I handle it for me?

Thanks & Best Regards.

fences
5,363 views 7 replies
Siege of Centauri
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use your email account that link to your alipay account to get your product and keys using the guide below. https://forums.stardock.com/484254/getting-your-products-and-keys

Please let us know if you still need our assistance.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hi，basj

I have tried my stardock account and alipay account, but both of them Lookup failure.

 

 

Reply #6 from Stardock Forums Top

I have submitted a ticket(#YRU-632-10169), but there has been no progress.

How long will it take to help me solve it?

Reply #7 from Stardock Forums Top

It will take sometimes, at least until later when they comeback online. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant