Translucent background bug

Bug of transparent background with wide Wallpaper

from Stardock Forums

Hi, I have 2 monitors and a Wallpaper that fills them both. When the transparent background is enabled Fences blur the wrong part of the background image

 
 

background bug

fences
8,288 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information on your system :

1) Windows version, please use Winver.exe for full Windows version numbers.

2) Fences version.

3) Do you Wallpaper engine or something similar installed and running in the background?

4) And also please refer to this guide for Multimonitors : https://forums.stardock.com/486084/fences-support-faq#multimonitor

 

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

1) screen
2) 3.0.9.11
3) i don't use programs like this
4) i don't use multi monitor applications and both monitors have the same permissions

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Please try purge and reinstall steps as mentioned here : https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Full reinstalling didn't help

I would like to note that the problem only occurs if one image fills both screens. And that the 2nd screen is connected via another video adapter


Reply #6 from Stardock Forums Top

Quoting IGERBIT, reply 5

And that the 2nd screen is connected via another video adapter
End of IGERBIT's quote

Please elaborate on this and more details on your monitors setups. Such as Resolutions, scaling and connection type.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top 
The monitors have a resolution of 1600x900. The default zoom is set to 100%. One monitor is connected via a video card (AMD R9 380) via DVI and a DVI-I to VGA adapter, and the second is connected to the motherboard (Intel(R) HD Graphics 4400) via VGA. The problem described above is present on both monitors
Reply #8 from Stardock Forums Top

Quoting IGERBIT, reply 5

Full reinstalling didn't help
End of IGERBIT's quote

BTW, did you do the purge part from that guide? If you did not please do it. "Purge" vs "uinstall" is not the same.

If you did it and still have the same issue please see this guide on setting primary monitor correctly https://forums.stardock.com/486084/fences-support-faq#shortcutswrongmonitor

and doing the Cleanboot steps to see if something is interfering with Fences : https://forums.stardock.com/486084/fences-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

Reply #9 from Stardock Forums Top

I have completely completed the purge and uninstall.
I think I've found the problem. If the image settings are set to "span", the image is stretched and Fences blurs correctly. if "fill" is set, then a fairly wide image is also stretched to 2 screens, but the blur does not work correctly