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До покупки была установлена пробная версия fences ( с официального сайта ). Было решено купить программу, купил я её в steam. Загрузил, нажал установить, появилось окно установки с ошибкой: the specified file was not found, но установка была возможна, установил, программа тут же вылетела. ( уточню что я пытался установить программу на все диски ) Неоднократно удалял, переустанавливал, не помогло. Пытался удалить fences ( у которого была пробная версия ) полностью ( не получилось ). Так же привязал учётку stardock к steam и попробовал активировать пробную версию fences через неё ( рассчитывал на то, что если у меня в библиотеке steam есть fences он добавит её в учётку stardock и активирует пробную версию ) увы, это не получилось. Если не получиться решить проблему, прошу ключ активации для пробной версии fences ( мне кажется это самый простой вариант решения проблемы. ) учётка stardock: [email protected] (pls do not post your private email in a public forum, Thank You)

Before purchase, a trial version of fences was installed (from the official site). It was decided to buy the program, I bought it in steam. I downloaded it, clicked install, the installation window appeared with the error: the specified file was not found, but installation was possible, installed, the program immediately crashed. (I will clarify that I tried to install the program on all disks) Repeatedly deleted, reinstalled, did not help. Tried to remove fences (which had a trial version) completely (failed). I also linked the stardock account to steam and tried to activate the trial version of fences through it (I counted on the fact that if I have fences in the steam library, he would add it to the stardock account and activate the trial version) alas, that did not work. If I can’t solve the problem, I ask for the activation key for the trial version of fences (I think this is the easiest way to solve the problem.) Account stardock: [email protected] (pls do not post your private email in a public forum, Thank You)

fences
5,031 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try this guide for purge and reinstall. Please follow the part on Steam version for reinstall.
https://forums.stardock.com/486084/fences-support-faq#reinstalling

Try it, and report back here.

Thank you,

Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Здравствуйте, к сожалению это не помогло ( уже переустанавливал до вашего совета ) Кстати, ваше руководство устарело ( в стиме новый дизайн библиотеки ).

Hello, unfortunately this did not help (already reinstalled before your advice) By the way, your manual is outdated (in the incentive the new library design).

 

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Reply #3 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Use the purge:
https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot. 

As indicated there, you still need to uninstall it from Steam.

After, DO NOT install any other version other than the Steam one.

If you are prompted for a trial / key entry upon re-installation, do this:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

If that fails in any way, how is it failing - what errors are lack of functionality are you seeing.  Do not try to install any other version, or use a key or account credentials to activated - please just report what you are seeing.

Sean Drohan
Stardock Support Manager