Stardock Forums
Hi, I've been using Start8 for a number of years without incident and I thought I would try Start10 for a friend. After successfully installing Start10 we noticed a problem straight away. This problem is a bright 'sheen' covering the desktop & its wallpaper, making it unusable. Has anyone else had this problem & got a solution please?
Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps as mentioned here :
https://forums.stardock.com/486022/start10-support-faq#reinstalling
Just make sure to re-download the latest version again from your account. Reboot after the purge. Reinstall using the latest version you just downloaded. Reboot again after the installation. Retest and report back.
Thank you,
Basj
Stardock Community Assistant.
Hello,
I have followed your instructions as described, including running both the purge & re-install as an Admin. Following several restarts, a user's account (restricted / standard) on the PC has a washed out, faded desktop almost as if the brightness setting had been increased to maximum. This effect sometimes stops as various apps are being accessed but always comes back again.
Your help is gratefully received.
Leigh
Hello,
There is no instruction to re-install as an Admin. You should install as normal. Please try again. Only run purge_StartALL.bat in admin mode. Reboot and reinstall Start10 as normal mode. Reboot again and retest. If the "Washout" issue still there, please take a screenshot and post it here.
Thank you,
Basj
Stardock Community Assistant.
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