error code -11

Hello,
Sorry to hear you are having issues. Not really sure if you meant Virtual Machine, no issue for me to activate Fences on my Virtual Machine. Need to know more.

1) Did you purchase Fences through Steam or Stardock directly?

2) Have you successfully activated it in this system or any other system before?

3) If the Email used to activate it linked to your purchase. ie. If you paid using paypal. The email link to the activation key will be the email that link to the paypal.

Thanks

Basj,
Stardock Community Assistant.

Hello, 

Here are the answers following :

1) Did you purchase Fences through Steam or Stardock directly?

I believe that I purchased it through stardock website directly

2) Have you successfully activated it in this system or any other system before?

Yes, I did activated Fence 3 in my own laptop.

3) If the Email used to activate it linked to your purchase. ie. If you paid using paypal. The email link to the activation key will be the email that link to the paypal.

I tried with both my product key & e-mail adress(not papal), but it didn't work

Thanks

Hobok

Did you purchase recently?

Thank you,

Basj
Stardock Community Assistant.

No I bought it February 24, 2019

Try this steps to disable old activation and try activation again. https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Try it and report back.

Thank you,

Basj
Stardock Community Assistant.

I tried it but it didn't work

I also tried to activate it with the command prompt, but it didn't work too

The trial function doesn't work the same way, so it seems to be a different problem.

is there any other way to solve it?

Hobok

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Hello,

Sorry to hear you are having trouble.

I show here that you were able to activate successfully on 3/26/2020 6:48:01 AM.

Sean Drohan
Stardock Support Manager

Hello,

Now I'm using two laptops. 

One is my own, and the other is my office's

Fences 3 in my own laptop works fine, but the problem is that in my office's (Virtual Desktop, VPN)

So can you check it out again please?

And that could be the problem... 

Try temporarily disabling your (work) internet connection to get the app to prompt for the offline activation method.

Sean Drohan
Stardock Support Manager