Start10 lockups

looks like Window manager is locked

from Stardock Forums

On Monday my PC started locking up hard requiring a hard reset (hold power button for 10sec).  This all started Monday morning when the PC booted to a black screen.  I was able to resuscitate the boot by bringing up task manager and killing/restarting explorer.exe.  After that it worked and rebooted fine.

I now am getting seemingly random lockups that always show the bottom of the main screen out of position and it is locked up hard again.  Ideas?

2,972 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

and why do you think that Start 10 is the problem ?

We have No other reports of this as an issue from any others .

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I have have the same issue with hard lockups as Billvert describes. I have a Lenovo X1 Yoga. It has all the latest W10 and Lenovo updates.  I don't know for sure what is causing the lockup, but one reason to suspect Start10 is it appears that just the Windows UI is locked up, not other programs that may be running. I would like to stop Start10 from starting up so I can see if the problem goes away, but don't see a way in the Start10 configuration to do that.

More details:  (1) lockup seems to happen if I stop using the computer for awhile while it's plugged in.  If I continuously use it (by using the keyboard/touchpad) it does not lock up (2) If the computer is running on battery, even if I stop using the computer the hard lockup does not seem to happen.

Thanks in advance for any suggestions

John

 

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

To test you can do a Clean Boot with Start 10 and see if you still get a lock up

if not then it's not a Start 10 issue .

Clean boot https://forums.stardock.com/486022/start10-support-faq#cleanboot

report back here your findings please .


AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Thanks AzDude - I followed your links to perform a clean boot.  No lockups after I did the clean boot, and after some testing it turns out what was causing my computer UI to lock up was an old anti-ransomware program I had, not Start10.  I've deleted the culprit and all is fine.

Reply #5 from Stardock Forums Top

Glad to hear , Thanks for reporting back :thumbsup:  

Reply #6 from Stardock Forums Top

Out of interest what was the name of the app?

Reply #7 from Stardock Forums Top

Sadly, I can't recall the exact name of the program or its author.  It was a free program I installed >1yr ago.  It operated by creating its own dummy files in key user directories and monitoring them for changes.  If any of its files were tampered with the program was supposed to stop everything before any more damage could be done.