Start10 menu sometime appears in wrong position on the screen.

from Stardock Forums

Hello,

After undocking/redocking my Lenovo P50 (which has in internal LCD panel @ 1920x1080 with 2 external monitors (both 1920x1080) on the docking station the Start10 menu sometimes appears on the wrong location of the screen (free floating halfway up the screen instead of right on top of the start button; see attached screenshot).

I would like for this to not happen (ever) or at the very least to have a way to fix it when it happens that doesn't require either a reboot or undocking/redocking my laptop and hoping that it goes away. 

Any suggestions?

*Unhappy remark to StarDock*

What kind of nonsense is it to offer "Start10 for Business" with "The same great start menu, with the support and features businesses need." advertising 2 years of support but then simply closing the ticket and referring to your forums. That's not cool.

Peter.

 

1,578 views 3 replies
Reply #1 from Stardock Forums Top

Hello,

Would you Please try this PURGE: https://forums.stardock.com/486022/start10-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot Test and report back here please.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Are all the displays set to the same scaling factor?

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Peter,

I would like for this to not happen (ever) or at the very least to have a way to fix it when it happens that doesn't require either a reboot or undocking/redocking my laptop and hoping that it goes away. 

Any suggestions?
End of quote

While I would like to know how frequent it is, as you suspect, it is very likely that the un-docking / docking is causing the issue (resolution/scaling change perhaps).  I would try a restart of Windows Explorer to see if that resolves it:

I wrote you a script/batch you can run (from your desktop) to make this less of an effort:

https://cdn.stardock.us/support/uploads/restartWinEXP.zip

*Unhappy remark to StarDock*

What kind of nonsense is it to offer "Start10 for Business" with "The same great start menu, with the support and features businesses need." advertising 2 years of support but then simply closing the ticket and referring to your forums. That's not cool.
End of quote

The answer I provided in your ticket, Peter:

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'You advertise "Start10 For Business" with "the support and features businesses need" and "Two years of support" '

Indeed we do - and offer email support if purchased.

That said, there are no purchases at all under: email address removed

'but then you just close the ticket without even trying to be helpful and refer to your forums.'

Because that is where help is obtained for the stated reasons in my last reply. One on One tickets are incredibly inefficient: you are only helped when the person working your ticket is available, helps only one person, and for only a moment in time. The forums have none of these limitations.

If you have not purchased email support - I do hope your opinion changes, Peter. If you do post in the forums, please do reply with a link to the thread and - if it has not already been answered (likely) - I will participate in resolving it there as I do every day along with other support personnel, seasoned users, as well as the developers for the product(s).

Kindest regards,
Sean Drohan
Stardock Support Manager

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As predicted, two people (a community manager and the lead dev for Start10) both addressed your forum post before I had even seen it.  I do hope that, and my contribution, restores your faith in our products, services, and support. 

Sean Drohan
Stardock Support Manager