"restore from snapshot" doesn't work on multimonitor system

from Stardock Forums

I have 4 monitors with different screen resolutions:

1) 1920x1200 (primary)

2) 1440x2560

3) 900x1440

4) 1920x1080

Every time after updating nvidia display dirver all my fences move to primary monitor. Each time I try to restore fences to its places using daily snapshot but it has no any effect so I place them manually. It's tiring enough because I have more than a dozen of them.

Please fix this issue.

fences
8,163 views 10 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

I already viewed this post and it is useless for me, because I don't use any of listed programs and question is not "how to use snapshot" but "snapshot is not possible to use".

Reply #4 from Stardock Forums Top

Hello, need to know more.

1) Windows version. Please use Winver.exe for full version numbers.

2) Fences version.

3) Monitors connection details. DVI/DP/HDMI/USB/etc etc.

4) When you applied Saved Snapshot. Nothing happened? or an error message popup?

Thank you,

Basj
Stardock Community Assistant.

 

Reply #5 from Stardock Forums Top

1) Windows 10 version 1809 [10.0.17763.805]

2) 3.0.9.11

3) HDMI, Display port 1.4 x3

4) No error message, nothing happened. It seems that fences blinked after pressing restore button, but I'm not shure

Reply #6 from Stardock Forums Top

Any reason you not updating to Windows 10 V1903? Fences 3.0.9.11 Work better with Win10 V1903

 

Thank You,
Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

I don't think that problem in Windows version because I came across this issue for months and finally my patience snapped so I made this post. Please fix it.

Reply #8 from Stardock Forums Top

Hello,
I have forwarded your again questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

What makes this a challenge to support is that we cannot recreate the environment (monitor qty, connection type, Windows version, video driver update, etc).

That said, if you manually create a snapshot right now, move all your Fences, restore that manually created snapshot, does it work to restore them?

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Yes, it works, I can restore fences from snapshot if they moved manually. But I believe that this can not be an indicator, because when fences dumped to primary monitor during driver update, they also slightly (and "a lot" in the recent past) change their horizontal sizes so I also need to fix them each time too.