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Icons does not dissapear
Stardock Forums
Hi. When creating a fence on the desktop Win10, using Roll Up Fence, my icons just partly dissappear. When placing the mouse over the top bar on the fence, all icons are visible, but when I move the mouse away from the fence, some icons still appear and also some of them is only partly visible. What to do?
Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling
Just to be sure, re-download the latest version from your account. Reboot after the purge. Reinstall it, reboot again. Retest and report back.
Thanks
Basj,
Stardock Community Assistant.
Hi Basj.
I have now bought Fences, and still have the same problem.
Hi again.
If I set the resolution down, it works. But I'm not satisfied with this. My PC is HP Envy with 3840 x 2160.
Kind Regards
Stig.
Hello,
I have 4K monitor too, and set my resolution to 4K (3840x2160) with 125% scaling. But I don't have your issue. Have you tried the purge and reinstall steps I suggested above?
Thank you,
Basj
Stardock Community Assistant.
Hi again.
Case is that I have tried, on my HP Envy with 4K screen, to set the resulution to 1920 x 1080. This works. Also the other way around, to make the scaling 125%. This works also. But none of theese solution i satisfactory. The screen either get unclear or show way too small icons.
The recomendation from HP says scaling 250% and resolution 3840 x 2160. In this case, icons is still visible partly when using Roll Up function in Fences, which definitely is the reason I have chosen Starbuck.
If this issue cannot be solved, I have to get my money back.
Kind Regards
Stig.
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
Hello,
Since you did not mentioned that you have 250% scaling, we do not know. Below is screenshot on my system on 250% scaling, still no issue. Again, we ask, have you tried our suggested solution? Purge and reinstall was suggested in reply#1. Please try it first. If it does not work, we can than move on to suggest another solution. We are trying our best to help you help yourself.
Thank you,
Basj
Stardock Community Assistant.
Hi again
I have completely uninstalled the program. Futhermore I have used Advanced System Care to remove any leftovers. Then I installed it again, same issue.
Kind Regards
Stig.
Need to know more.
1) Windows version. Please use Winver.exe for full version numbers.
2) Single/Multiple monitor/s resolutions and scaling applied. Connection DVI/HDMI/DP/USB/etc etc
And please try the cleanboot steps : https://forums.stardock.com/486084/fences-support-faq#cleanboot
Try it and report back.
Thank you,
Basj
Stardock Community Assistant.
Hi again.
Windows version is Windows 10, version 1903, build 18362.418.
Only running on my HP laptop
I have now again uninstalled and downloaded again, run as administrator. Icon's disappear after approx. 30 seconds.
Kind Regards
Stig
Hi again.
Is there any news how we solve my problem?
Icon's STILL don't disappear.
Kind Regards
Stig.
Hello,
Sorry to hear you are having issues. Still, I can't reproduce your issue on my computer. I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.
Thank You,
Basj
Stardock Community Assistant.
Please try the following:
-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.
-For 7 Users: click Start, in the start search field type 'cmd'. Right-click on the search result and select 'Run as administrator'.
-Type: sfc /scannow
-Wait for the scan to complete (this can take several minutes)
Some help on how this looks should you need it:
If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:
dism.exe /online /Cleanup-Image /RestoreHealth
Some help on how this looks should you need it:
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image
The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.
Please let me know whether this resolves your problem or if you have any additional questions.
Thank you,
Basj
Stardock Community Assistant.
If have the same issue with my laptop running Windows 10 Home 64bit, version 1909 and a 4K touchscreen
I did the "Type: sfc /scannow" and it found and fixed some errors
Then I purged, reboot and reinstalled, reboot but the problem is not solved
Hope you can fix this otherwise I want my money back
Kind regards,
Peter
Please try the cleanboot steps mention here in reply#9 and do provide information asked for in that reply.
Thank You,
Basj
Stardock Community Assistant.
Hi again
sfc /scannow did NOT find any issues on my laptop.
I have uninstalled Fences, rebooted, downloaded it again, found file location and run as administrator.
STILL SAME PROBLEM!
It seems to me that Starbuck have a problem. Again, you have to fix it, or I will claim my money back.
Kind Regards
Stig.
Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.
Thank You,
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
I too cannot reproduce the issue.
I understand that you have uninstalled but that is not the same as running the purge:
https://forums.stardock.com/486084/fences-support-faq#reinstalling
Please answer all of the following:
Sean Drohan
Stardock Support Manager
Btw, would like to know more on your laptop CPU and GPU.
Thank You,
Basj
Stardock Community Assistant.
No docking station, only laptop's own screen.
Settings tryed
Same problem
I allready gave you my laptop specs.
I really have spend a LOT of time on this issue and cannot use any more time, så I would like to have my money back.
Kind Regards
Stig.
You can create a ticket here for that:
https://esupport.stardock.com/index.php?/Tickets/Submit
Cite the thread link, please.
Sean Drohan
Stardock Support Manager
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