Deskscapes Black Screen for downloaded wallpapers

from Stardock Forums

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs stopped working and upon application, just turns the desktop wallpaper black. I have tried reinstalling, purging, installing all of the codecs and mmpeg from microsoft, and still to no avail. I have run the support tool and have the logs, so I can provide that to Stardock Support as well.

deskscapes
12,605 views 12 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs
End of quote

Do the stock dreams (the ones that ship with DS) work - is it just ones you have downloaded?

Sean Drohan
Stardock Support Manager

Object Desktop - Get all of our enhancement utilities in one suite
Reply #3 from Stardock Forums Top

The stock ones do indeed work (rotating planets). However, if I try to use one of my cinemagraphs, it refuses to load/apply/black screen.

Reply #4 from Stardock Forums Top

Quoting NotTheRealist, reply 3

The stock ones do indeed work (rotating planets). However, if I try to use one of my cinemagraphs, it refuses to load/apply/black screen.
End of NotTheRealist's quote

How are they encoded?  Can you share a link to one here (GoogleDrive, DropBox, OneDrive)?

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs stopped working and upon application
End of quote

Can you think of what may have changed (update, install new software)?

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

They are encoded as mp4's.  Here is an example of one. As for installations, I can't really thing of any potential compatability issues that caused it.

Reply #6 from Stardock Forums Top

Try reformatting to WMV and then see if that works for you .MP4 won't work.

Reply #8 from Stardock Forums Top

Quoting NotTheRealist, reply 8

Just tried that to no avail
End of NotTheRealist's quote

Have you tried the other render options?

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

Also check what version you are using.  You should be on 10.02

Reply #11 from Stardock Forums Top

Quoting NotTheRealist, reply 10

Tried all of the render settings and Im also on the latest version  of DS.
End of NotTheRealist's quote

What version of Windows?

Does the preview render / animate when selected:

Sean Drohan
Stardock Support Manager