Game does not start

from Stardock.net Forums

Bought the game yesterday. 

Really liked the idea of playing an Ashes-themed TD game. Downloaded it, launched it...

aaand it froze. Gets stuck at the "loading the carpathia" part. 

 

No crash report window shown either. 

So I went through the steps the support guy told me:

1) I verified the game files on steam - there was no issue

2) I checked drivers- they were all up to date

3) I changed that settings file to settings.old as recommended - still nothing

4) And now I compiled the 3 files in my onedrive and am sending them in for you guys to figure out how to get the game to work

Files

Also, for the love of god, PLEASE set up a proper support ticket system. 

Anyone opening this section can view currently open support tickets of other people. Like WTF, we are in 2019. Are you guys trying to pull a Bethesda and let random visitors freely see other people's support tickets?

At least set it so the only ones who can see this are the guy who wrote it and the support guy who needs it. 

24,025 views 7 replies
Reply #2 from Stardock.net Forums Top

Update:

Tried re-installing the game (and telling my paranoid anti-virus to not bother it)

Still nothing.

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Reply #3 from Stardock.net Forums Top

Interesting, thanks for posting this.

According to your log the game is loading all the audio files. There isn't an error loading them but your computer is much slower than mine (your file loads are taking ~5x as long). So for me the next step in your load process takes 17 seconds, for you it should take about 90 seconds.

Is it possible that if you just let it sit for a while it would load?

Please let me know, and thank you for providing this information.

Reply #4 from Stardock.net Forums Top

Well, I usually use the dots that appear and disappear behind the "Connecting to the Carpathia..." to tell if it has frozen or not. If they stop, I know the game's frozen. I tried leaving it open once...

It froze my computer entirely, forcing me to hold down the power button to get it to turn off. 

Oh well, that was before trying all those things. Nothing ventured, nothing gained. Brb

Reply #5 from Stardock.net Forums Top

Update:

Looks like it launched successful, but damn, my PC struggled badly to load it. Took it about 4 minutes. Damn, my PC's specs aren't THAT bad :-|  

Closed the game and tried starting it again...

Game loaded in about 10 seconds. That was really weird

 

Oh well, thanks a lot for the advice Tried playing, seems to work fine. Have a nice day :congrat:  

Reply #6 from Stardock.net Forums Top

Thank you so much for the info. Why are looking at why that initial load was so slow for you

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