Fences Key not valid

from Stardock Forums

Hello, I bought Fences with Paypal two years ago. A few days ago I changed my HWID (Hardware Identification), unfortunately Fences doesn't recognize my computer anymore. I am often asked by fences to enter the key but unfortunately my old key is no longer valid. Is there are way to fix it?

 

Friendly greetings

8,885 views 11 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Need to know what version did you have when you bought Fences two years ago? You can always check by going to your account : https://store.stardock.com/myaccount/products and check there on listed Fences and its key. 

Let us know if you still need our assistance.

Thanks

 

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

My Paypal email address is not recognized!
I get the following message:

 

 

Account Lookup Failure

''We could not locate any keys associated with the email address you provided. Please try any other addresses you may have used; perhaps an email address you use for payments (PayPal).

If you are still unsuccessful, please click here to place a support ticket.''

 

i still have the email message from fences with the key and the order number

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Still, need to know fences version that was purchased 2 years ago.

 

Thanks

Basj,

Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. Please note that its the week end for them. You will need to wait until Monday to work on your problem. We appreciate your feedback and patience. 

 

Basj

Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting Giantman123, reply 2

i still have the email message from fences with the key and the order number
End of Giantman123's quote

What is the order number?

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

Hello,

I have merged your accounts together. You should now have access to your product at:

https://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager

Reply #11 from Stardock Forums Top

Quoting Giantman123, reply 10

I have go the new key but fences tells me that the email address is invalid.
End of Giantman123's quote

You need to use the email it is under: j*****[email protected]

Sean Drohan
Stardock Support Manager