validate key

from Stardock Forums

I have tried for hours to validate and enter my Key which I purchased for Fences with no success. I love the program but cannot figure out why they have made it so difficult to input a key.. I have the key but the program will not  activate it. I have downloaded again but that did not help.. I am 88 years old but pretty computer savvy but I am stumped.

fences
7,648 views 8 replies
Reply #1 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Check you browser and shut down any Ad Blocker or Security program

and try again .

Also try a few different browsers if needed .

Report back here results please .

 


AzDude
Stardock Community Assistant

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #4 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

I do not see any failed attempts here so it would seem you are having trouble prior to it doing so.

When going through this procedure:
https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

Tell me at what point it is failing for you - what error you get or what is not working.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

When I enter my product key, the  "Activate" does not pop up. Its just blank as it was before I entered my key

{image removed}

Reply #6 from Stardock Forums Top

Quoting captbill3132, reply 5

When I enter my product key, the  "Activate" does not pop up. Its just blank as it was before I entered my key
End of captbill3132's quote

There are two Option:

Or try

 

Thank you,

Basj,

Stardock Community Assistant

Reply #7 from Stardock Forums Top

Sir , I tried all that and still no activation .. In fact it is now saying that my key is invalid. I have come to the conclusion that you are the problem not me and if the issue is not corrected I will request  a refund of my $9.99.  Thank you

Reply #8 from Stardock Forums Top

Cap,

You do not need to register your key on our site, just in the app.

I am going to create a ticket for you, send you a file, I need you to run it - it will activate the app if its installed.

----------------
Sean Drohan
Stardock Customer Service Manager