SSL certificate error

from Stardock Forums

When attempting to activate a license for Multiplicity 2.05, I receive an error pop-up stating: "One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server.  To determine what type of error was encountered, check for a WINHTTP_CALLBACK_STATUS_SECURE_FAILURE notification in a callback function. For more information, see WINHTTP_STATUS_CALLBACK."  Also I am unsuccessful attempting to register offline.

 

Any assistance would be greatly appreciated.

multiplicity
6,276 views 4 replies
Reply #1 from Stardock Forums Top

Hello

Would you Please try this PURGE: https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Reboot and ReInstall the latest version from your Stardock account https://store.stardock.com/myaccount/products/

Reboot and test and report back here please.

Check here for your key https://forums.stardock.com/484254/getting-your-products-and-keys

Get the upgrade to 3 the latest versaion here https://www.stardock.com/products/multiplicity/

 

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thank you for the assistance.  I have one other question, I have 15 instances of Multiplicity 2 that will need to be upgraded to Multiplicity 3, however, I'm not seeing a way to upgrade.  Will I have to purchase 15 new product keys?!?!?!? 

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your question to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

"One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server. 
End of quote

Try it again now...

If it still fails, are these isolated PCs that have not received Windows updates in some time?

If so, this may help:

http://woshub.com/updating-trusted-root-certificates-in-windows-10/

Quoting TonyKane, reply 2

Will I have to purchase 15 new product keys?!?!?!? 
End of TonyKane's quote

That would be the case yes.  It would also be prudent to consider the single key / multi-activation corp product here:

https://store.stardock.com/corporatepricing

With it, you would have 1 key that can have multiple concurrent activations (Primaries) on it.

----------------
Sean Drohan
Stardock Customer Service Manager