"Serial is not valid" when trying to register license-key in "my account"

from Stardock Forums

Hi all,

 

I have gotten a license for my workplace through a 3rd party that handles all of the company's software purchases.

When I went to activate my Fences 3 in the pop-up, it said that my email wasn't valid for this productkey.

I then went to "my account" in order to first register the product on my account, but when I typed in the product-key in the "Register your stardock game or application", it gave me an "ERROR, The serial entered is not valid"?

 

Is it possible I have gotten a non-valid serial-number? Stardock doesnt have direct support for this topic (as far as i know), but our company's software supplier doesnt know why its different either. 

Does anyone know how to handle this?

 

Thank you all.

fences
6,787 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

If your email does indeed end in @siemens.com, then you are just using the wrong key.  Use the following to get the proper one

https://www.stardock.com/support/productkeyretrieval

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #2 from Stardock Forums Top

Hi Sean,

It does indeed end in @siemens.com.

When I try to recover the key I do get a "useable" key, but that key is already in use with another colleague. So I was wondering why i had recieved this "OD"-key and what does it have to do with which kind of email I have?

Thank you for all the answers!

 

- Simon

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Quoting htrasmus, reply 2

 So I was wondering why i had recieved this "OD"-key and what does it have to do with which kind of email I have?

Thank you for all the answers!
- Simon
End of htrasmus's quote

The OD key you are trying to use (with the wrong email) is tied to an @comparex.dk address.

----------------
Sean Drohan
Stardock Customer Service Manager

 

Reply #4 from Stardock Forums Top

It seems they might have "forgotten" to send the right serialnr. to me. Will investigate further with them, thank you very much for now!

Reply #5 from Stardock Forums Top

Quoting htrasmus, reply 4

thank you very much for now!
End of htrasmus's quote

You are most welcome.

----------------
Sean Drohan
Stardock Customer Service Manager