Activation Server connection

from Stardock Forums

Hi

I'm getting an error when trying to activate Multiplicity after replacing my pc. 

"There was a problem connecting to the activation server. Check your connection to the Internet and try again or proceed with an offline activation".

Offline activation doesn't seem to work either. 

 

Is this a general problem, or is it because of an old license? Purchased in june2016.

 

Have never had problems with this before, and the last time I replaced my computer (january/febuary this year) it worked perfectly.

 

BR

Fredrik

multiplicity
7,760 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.


Offline activation doesn't seem to work either. 
End of quote

What error are you getting when using this page?

http://activate.stardock.com/SASAct.aspx

----------------
Sean Drohan
Stardock Customer Service Manager

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

No response really. After i upload the req-file and press submit, the "please wait" message never disappears.

Reply #4 from Stardock Forums Top

Quoting fredrikfg, reply 3

No response really. After i upload the req-file and press submit, the "please wait" message never disappears.
End of fredrikfg's quote

Are you certain you are going to:

http://activate.stardock.com/SASAct.aspx

and not the old:

http://activate.edgerunner.come/SASAct.aspx

If so, have you tried another browser - perhaps use any browser in a 'private' / 'incognito' window?

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

Tried again with typing http://activate.stardock.com/SASAct.aspx directly into the browser. This time I get a respons that "The product key is invalid".

Product key is copy-pasted from receipt.

When I try logging on with use account I get the following message after submitting req-file: "This account does not have any valid registrations for this products. (1008)".

The setup-file was downloaded via link in the receipt.

Reply #6 from Stardock Forums Top

Hello,

I have again forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #7 from Stardock Forums Top

fred,

I would like to have you create a ticket here and attach a screen recording of the entire process:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #8 from Stardock Forums Top

Hi

Ticket created. #XZZ-188-72717

Recording created with Windows 10 Steps recorder.

-Fredrik