Cannot find product code

from Stardock Forums

When using the retrieval form for my product key, I am only shown a key for Galactic Civilizations II, which of course doesn't work with Fences.

In my Stardock account, only the Galactic Civilizations II key is shown. 

Going to my order history page throws an error. 

I purchased Fences through Steam with the same email address tied to this account. 

Is there any other way to get the product key? I have installed Fences on a PC and I am unable to install Steam on it. 

fences
12,308 views 13 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from WinCustomize Forums Top


Is there any other way to get the product key? I have installed Fences on a PC and I am unable to install Steam on it.
End of quote

 

You can log into Steam online. No install needed.

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello,

Sorry for the trouble.

There is an issue were sometimes a Steam purchase will prompt for a Stardock key - it should not.  Use this to fix that issue:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

------------
Sean Drohan
Stardock Support Manager

Reply #4 from Stardock Forums Top

Quoting RedneckDude, reply 2



Is there any other way to get the product key? I have installed Fences on a PC and I am unable to install Steam on it.



 

You can log into Steam online. No install needed.

End of RedneckDude's quote

Steam is blocked at my workplace.

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 3

Hello,

Sorry for the trouble.

There is an issue were sometimes a Steam purchase will prompt for a Stardock key - it should not.  Use this to fix that issue:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

------------
Sean Drohan
Stardock Support Manager
End of sdRohan's quote

I am trying to enter the product key into Fences, which I downloaded from the Stardock website.  Steam is not involved in this issue.  I only have Fences installed on my work PC; at home, I have it installed through Steam, which works fine.  I am trying to use the same license from my home installation of Fences for my work PC.

Reply #6 from Stardock Forums Top

Quoting burning_effigy, reply 5

I am trying to enter the product key into Fences, which I downloaded from the Stardock website.  Steam is not involved in this issue.  I only have Fences installed on my work PC; at home, I have it installed through Steam, which works fine.  I am trying to use the same license from my home installation of Fences for my work PC.
End of burning_effigy's quote

If you purchased Fences from us, not Steam, said purchase is not under the email address associated with your 'burning_effigy'.

If you purchased under a different email address, PM me what that email address was. 

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #7 from Stardock Forums Top

Quoting sdRohan, reply 6


Quoting burning_effigy,
reply 5

I am trying to enter the product key into Fences, which I downloaded from the Stardock website.  Steam is not involved in this issue.  I only have Fences installed on my work PC; at home, I have it installed through Steam, which works fine.  I am trying to use the same license from my home installation of Fences for my work PC.



If you purchased Fences from us, not Steam, said purchase is not under the email address associated with your 'burning_effigy'.

If you purchased under a different email address, PM me what that email address was. 

----------------
Sean Drohan
Stardock Customer Service Manager

End of sdRohan's quote

Sorry if I wasn't clear.  I purchased it from Steam originally but I can't get the product key through Steam.  When I look up my email address through Stardock, it shows me a game key (which I also purchased through Steam) but not the code for Fences.  I will PM you my email address.

Reply #8 from Stardock Forums Top

Quoting burning_effigy, reply 7

Sorry if I wasn't clear.  I purchased it from Steam originally but I can't get the product key through Steam.  When I look up my email address through Stardock, it shows me a game key (which I also purchased through Steam) but not the code for Fences.  I will PM you my email address.
End of burning_effigy's quote

You dont need a product key for Steam purchases.  If it is asking for one, please see:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #9 from Stardock Forums Top

Quoting sdRohan, reply 8


Quoting burning_effigy,
reply 7

Sorry if I wasn't clear.  I purchased it from Steam originally but I can't get the product key through Steam.  When I look up my email address through Stardock, it shows me a game key (which I also purchased through Steam) but not the code for Fences.  I will PM you my email address.



You dont need a product key for Steam purchases.  If it is asking for one, please see:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

----------------
Sean Drohan
Stardock Customer Service Manager

End of sdRohan's quote

This is not about Steam. I purchased it from Steam, so I own it. I installed it on another computer WITHOUT STEAM and cannot get the license so it will work on the computer WITHOUT STEAM. 

Reply #10 from Stardock Forums Top

Quoting burning_effigy, reply 9

This is not about Steam. I purchased it from Steam, so I own it.
End of burning_effigy's quote

Yes, you own the Steam version of the product - where the Steam client is required to install and use it. When you purchase any of our products on Steam, the Steam client is required to install and use them.  If there is still some misunderstanding of how that works, how better can I detail it?

If you purchase a software product (not a game) from our Stardock store, there is no need for a client to install them.  If you want a version that does not require Steam, you would need to purchase it from our store.  I would be willing to offer you a coupon to do so if that interests you.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #11 from Stardock Forums Top

Quoting sdRohan, reply 10


Quoting burning_effigy,
reply 9

This is not about Steam. I purchased it from Steam, so I own it.



Yes, you own the Steam version of the product - where the Steam client is required to install and use it. When you purchase any of our products on Steam, the Steam client is required to install and use them.  If there is still some misunderstanding of how that works, how better can I detail it?

If you purchase a software product (not a game) from our Stardock store, there is no need for a client to install them.  If you want a version that does not require Steam, you would need to purchase it from our store.  I would be willing to offer you a coupon to do so if that interests you.

----------------
Sean Drohan
Stardock Customer Service Manager

End of sdRohan's quote

So I can't use the product key for the Steam version with a non-Steam installation of Fences?

Reply #12 from Stardock Forums Top

Quoting burning_effigy, reply 11

So I can't use the product key for the Steam version with a non-Steam installation of Fences?
End of burning_effigy's quote

The Steam version of our software (Fences, Multiplicity, Start10) does not require, or have, a key. 

----------------
Sean Drohan
Stardock Customer Service Manager