Unable to activate new license

from Stardock Forums

I purchased Start10 and I received an e-mail with my information.  It does not show up under my "My Downloads".  It does show up in my order history.  When I try to activate it I get the following message:

"Email address is not valid for the product key."

If I try to use the account activation method I get this error message:

"Start10 is not associated with this account."

Bruce

4,345 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

It appears that somewhere along the way I mis-typed the e-mail address.  The e-mail that shows up under logon and the e-mail address that shows up in the CSV file is different.  The one that shows up on the logon tab and the one that was used to send me e-mails is the same.  The csv file is different. 

To complicate it I changed my e-mail address because I thought that was the problem.  The new e-mail address allows me to logon, but it doesn't display under the login tab or allow me to activate.  

I was able to activate using the e-mail address that shows up in the CSV file.

It appears that I now have three email addresses.

 

1. Original

2. One I changed it to

3. The one in the CSV file

Bruce

Galactic Civilizations IV
Reply #4 from Stardock Forums Top

I have a number of Start 10 keys, enough for my two computers. One of my computers crashed and I have to reinstall everything. Problem is, I don't remember which key is on the working computer, and which key was on the crashed computer. Since the crashed computer's star 10 program and info is no longer available I am unable to deactivate it. So what do I do now.

P.S. referring this to the support people is an extra step. I don't like this self help stuff. Almost makes me want not to buy any other products. Especially since my previous e-mail request was ignored. 

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting bruceatk2, reply 2

It appears that somewhere along the way I mis-typed the e-mail address.  The e-mail that shows up under logon and the e-mail address that shows up in the CSV file is different.  The one that shows up on the logon tab and the one that was used to send me e-mails is the same.  The csv file is different. 
End of bruceatk2's quote

Please create a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

Please note in it all the keys in question and what email account you want them under.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #7 from Stardock Forums Top

Quoting catherineechase, reply 4

I have a number of Start 10 keys, enough for my two computers. One of my computers crashed and I have to reinstall everything. Problem is, I don't remember which key is on the working computer, and which key was on the crashed computer. Since the crashed computer's star 10 program and info is no longer available I am unable to deactivate it. So what do I do now.
End of catherineechase's quote

Please see:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #8 from Stardock Forums Top

So how do I determine what the product key is on the working computer so I can use the other one that shows up on my list of purchased product keys?

Reply #9 from Stardock Forums Top

Quoting catherineechase, reply 8

So how do I determine what the product key is on the working computer so I can use the other one that shows up on my list of purchased product keys?
End of catherineechase's quote

Each key will have a PCName as shown in the image:

Find the key that has the PCName of the dead PC and deactivate it.

----------------
Sean Drohan
Stardock Customer Service Manager