Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
Fences has detected that Explorer was not closed properly
Stardock Forums
Getting the error with the latest version of Fences "
Read and tried all the steps mentioned in the Forums, but still facing the same issue.
Kindly provide a solution.
Hello,
Sorry to hear you are having issues. Need to know more.
1) Windows version. Please use Winver.exe for full Window version numbers.
2) Fences version.
Basj,
Stardock Community Assistant.
Hi,
Os: windows 10
version: 1803
os build: 17134.590
Fences version: 3.09.
Please do remember i have tried all the options mentioned in the earlier posts regarding this issue and no success. Please find an appropriate solution.
Hello,
Not sure which steps that you have tried. Can you list them down. But may we know any reason you are not updating your windows 10? We are now at Windoww 1809 Os build 17763.348.
And do you have Websense or Forcepoint installed in your system?
Thank you,
Basj,
Stardock Community Assistant
HI,
i have done this
1. sfc scan
2. there is no update of KB4054517
3. No websense installed
4. purge operation done
5. clean boot done
All the above done and i am still getting the error.
Thank you for that. But still, I am suggesting to update your windows 10. There are user reporting that the problem solved with Windows update. You can always do the manual windows update
You can get this update using this link : https://support.microsoft.com/en-my/help/4054517/windows-10-update-kb4054517
on that link there are also links to other updates right to the latest one. Please update until the latest version.
Thank you,
Basj,
Stardock Community Assistant
Hi,
Updated to windows
version : 1809
os build: 17763.348
still the same issue.
Thank you. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
Is this PC in a corporate environment?
----------------
Sean Drohan
Stardock Customer Service Manager
It is good that you have such access as you would be able to do the entire clean boot under a new Windows admin account detailed here:
https://forums.stardock.com/486084/fences-support-faq#cleanboot
Let is know the results when you have completed it.
Sean Drohan
Stardock Support Manager
I want to be clear on the clean boot - that a new Windows admin account was indeed created / tested under and that all but the Windows essential services, and Fences itself, was were turned off.
I am not implying that you did not / would not, it's many skip some steps as they can be a chore to complete.
----------------
Sean Drohan
Stardock Customer Service Manager
Hello,
I have forwarded your problem again, to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
Then we are at a loss, dominicrajan. Unless you want to involve your IT people to see if they can provide some insight to you, I can extend you a refund offer if this is a new purchase.
----------------
Sean Drohan
Stardock Customer Service Manager
Welcome Guest! Please take the time to register with us.