Behavior is awkward when using multiple monitors

January 19, 2019 9:58 PM from

I'm using Groupy 1.18 on Windows 10.
But, an behavior is awkward when using multiple monitors.

The procedure is as follows.
1. Setup multiple monitors. (monitor A, monitor
2. Create an Explorer window on the monitor A, and *maximize*. (window A)
3. Create another Explorer window on the monitor B. (window
4. Drag the window B to the window A, and group.

Then, the window A moves to the monitor B.
I think the window A should remain on the monitor A.

Thanks in advance.

groupy

23,016 views 13 replies

Reply #1 January 20, 2019 12:47 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues. Need more information.

1) Windows 10 version numbers : use Winver.exe.

2) Multi monitor setups. Resolution and scaling applied on each monitor.

3) Configuration on monitor : Permanent extended or docking stations/plug in and out extended monitor.

4) Best if you could provide us with video grab of the issue.

Thanks

Basj,

Stardock Community Assistant.

Reply #2 January 20, 2019 1:47 AM from

Stardock Forums Top

Thanks for your investigation.

1) Windows 10 version numbers : use Winver.exe.
It is Version 1809 (OS Build 17763.253)

2) Multi monitor setups. Resolution and scaling applied on each monitor.
Both are 1920x1080 and 100%.
The screenshots are here.
https://imgur.com/a/QLkgcEq

3) Configuration on monitor : Permanent extended or docking stations/plug in and out extended monitor.
Oh, sorry. I can't understand this question.
Because my TOEIC score is 235
But, i'm not using docking stations.

4) Best if you could provide us with video grab of the issue.
Here is the video.
https://imgur.com/a/R6OVbAR

Thanks.

WindowBlinds - Free yourself of the default settings, customize your desktop.

Reply #3 January 20, 2019 2:10 AM from

Stardock Forums Top

Great, thanks for the information. Sadly, I can't reproduce your problem. I have similar configuration as yours.

Dual monitor with 1920x1200 with 100% scaling. But when I did what you did my explorer stay on 1st monitor when I drag explorer to group from my second monitor.

A question, is the issue happened all the time or at random?

Thank you,

Basj,

Stardock Community Assistant

Reply #4 January 20, 2019 2:32 AM from

Stardock Forums Top

Thanks for your investigation.

> A question, is the issue happened all the time or at random?
It is all the time.

> Sadly, I can't reproduce your problem. I have similar configuration as yours.
> Dual monitor with 1920x1200 with 100% scaling. But when I did what you did my explorer stay on 1st monitor when I drag explorer to group from my second monitor.

I see. This may be the problem of my computer.
Some of the applications I installed may be doing bad things.
I will try reinstalling the OS.
No further investigation is necessary.

Thanks, Mr. basj

Reply #5 January 20, 2019 2:36 AM from

Stardock Forums Top

Before doing that, please try the purge and reinstall steps mentioned here : https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Just re-download the installer from your account. And install it. Reboot, retest it and see if its help. Report back here.

Thank you,

Basj,

Stardock Community Assistant

Reply #6 January 20, 2019 9:28 AM from

Stardock Forums Top

From : mdollfie
Sent: 1/20/2019 3:15:41 AM

> Additional replies would exceed the limit for new accounts.
> If you have an issue regarding a product that you purchased and need assistance, please contact [email protected].

The 'Quick Reply' textarea disappeared.
So, I'm sending this message.

I reinstalled Groupy, but the result was same.
Thanks for your information.

That most probably our forum spam control taking action. Its okay. Try this steps : https://forums.stardock.com/488142/groupy-support-faq#cleanboot

Let us know if its help.

Thank you,

Basj,

Stardock Community Assistant

Reply #7 January 20, 2019 9:29 AM from

Stardock Forums Top

From : mdollfie
Sent: 1/20/2019

I performed a clean boot, but the result was same.

The procedure was as follows.
1) Created an Administrator account.

2) Signed in with this account.

3) Disabled all services.
Screenshot 1 at https://imgur.com/a/zlbmb6G

4) Disabled all startup items.
Screenshot 2 at https://imgur.com/a/zlbmb6G

5) Rebooted.

6) Run GroupyStart.bat
But it failed. System error 1058 occurred.
Screenshot 3 at https://imgur.com/a/zlbmb6G

7) Changed Startup type
So, I Changed Groupy's Startup type from 'Disabled' to 'Manual'.
Screenshot 4 at https://imgur.com/a/zlbmb6G

8) Run GroupyStart.bat again.
Successfully started.
But, the behavior was the same.

If my procedure was wrong, please mention it.
Thanks

Reply #8 January 20, 2019 9:34 AM from

Stardock Forums Top

Quoting mdollfie,

From : mdollfie
Sent: 1/20/2019 3:15:41 AM

I reinstalled Groupy, but the result was same.
Thanks for your information.

End of mdollfie's quote

When you said "reinstalled" did you run the groupyPurge.bat file before reinstalling?

Thank you,

Basj,

Stardock Community Assistant

Reply #9 January 21, 2019 9:32 AM from

Stardock Forums Top

I ran groupyPurge.bat before reinstalling.
But the result was same.

The procedure was as follows.
1) Created an Administrator account.
2) Signed in with this account.
3) Disabled all services.
4) Disabled all startup items.
5) Ran groupyPurge.bat and rebooted.
Screenshot https://imgur.com/a/DxNbvbj
6) Installed Groupy.
7) Enabled all services and rebooted.
Because Internet connection is required to activate Groupy.
8) Activate Groupy
9) Disabled all services, and rebooted.
10) Changed Startup type
I Changed Groupy's Startup type from 'Disabled' to 'Manual'.
11) Ran GroupyStart.bat again.

I will restore the OS to the state immediately after installation.
And I will check reproducibility.

Thanks

Reply #10 January 21, 2019 10:11 AM from

Stardock Forums Top

Amazing...
I restored the OS to the state immediately after installation. (Windows 10 Version 1809 OS Build 17763.1)
But, the behavior was same...
Is my hardware bad?

Thanks for your helping.
No further investigation is necessary.

Reply #11 January 21, 2019 10:13 AM from

Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Reply #12 January 21, 2019 10:36 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

If this is (basically) your issue:

http://sd.stardock.com/Support/uploads/2018-06-07_12-27-32.mp4

It is known and being looked at. I have added your observations to the internal report - thank you for it.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #13 February 5, 2019 5:42 PM from

Stardock Forums Top

I am getting a somewhat (perhaps) related problem with multiple monitors and Windows 10 -- three monitors; and Outlook.exe 2010; with Outlook and Firefox grouped and displayed in the center monitor, in less than full screen, when I open an email by clicking on it, the entire group window shifts to partly on the monitor to the left. I then have to pull it back, and reduce the size.

Happens every time I open an email; doesn't happen if Outlook isn't grouped with another application.

It's only when opening an email message, otherwise is fine.

Patrick

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!