Steam version can't deactivate

from Stardock Forums

Hi, I am about to reinstall windows 10 on my PC and I am currently backing up everything. I had to do this once before and last time, I didn’t know that I was supposed to deactivate my multiplicity product key to reinstall it. So I had to contact support and the person who helped me managed to help me, after a week and gave me shit about the fact that I did not follow the proper procedure when I formatted windows 10. This time, I want to deactivate it and follow the  proper procedures, but I can’t... Your website say to either go on the website and deactivate it from your account, which I can’t because I bought it directly from Steam, so there is absolutely nothing linked with my email address, or to open the Stardock app and deactivate it from there, nowhere on the multiplicity app is there an option to deactivate it and there is no other Stardock app anywhere on my computer. I tired to contact support and I got a nice automated reply saying that they won't help me, go to the forum, thanks Stardock... And now, I am getting behind on my planning I have to solve this issue before I format windows 10 but I have to wait for someone to see this post and reply to it. Again, thank you so very much Stardock.

multiplicity
3,906 views 3 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Lucatv,

I was the one that dealt with your issue last time.  While I can't find anywhere where I called you out for any procedure you were, or were not following, the length of time it took you to get satisfaction was a short delay you pointed out:

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Posted on: 24 March 2018 11:45 AM
It is still ongoing. I am just in the process of changing my main drive, so I haven't had the chance to reinstall steam and get the error code.
 
Posted on: 27 March 2018 04:36 PM
Sorry for the late awnser. 
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and not knowing that you had the Steam version of the product initially.  Regrettably, we still have to do those resets manually (but that will change where you can do them yourself).  We apologize as we know any delay is frustrating.

That said, I used the SteamID you had in your ticket to reset it - you should be all set now.

----------------
Sean Drohan
Stardock Customer Service Manager

 

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Reply #3 from Stardock Forums Top

Dear Sean, what I was referring to was this message: 

 

De : Sean Drohan <support@stardock.com>
Envoyé : 20 mars 2018 11:55
À : ****@outlook.com
Objet : [#UFQ-717-11834]: Activation
 
Luc,

Please read the entire article I sent you as it has a way to deactivate the PC online...

-
Sean Drohan
Support Manager 

Ticket Details
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This is not helpful. I formatted my old computer, not knowing that I had to deactivate multiplicity prior to it since it was not written to do so anywhere when I bought it on steam.



De : Sean Drohan <support@stardock.com>
Envoyé : 15 mars 2018 09:09
À : ****@outlook.com
Objet : [#UFQ-717-11834]: Activation
 
Hello,

Please see the following knowledgebase article for deactivation and activation resets:

http://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/498/0/how-do-i-deactivate-my-product

Please let us know if you should have any further questions/concerns.

-
Sean Drohan
Support Manager 

Ticket Details

_____________________________________________________________________________________________________

It was more the fact that you had sent me an article to read, I read it and told you that it didn't help then you just replied read entirely and with a ...   That I remember finding this a bit condescending. But I do apologies Sean, you were indeed very helpful and managed to solve my problem. My bad temperament this morning should not have been directed at you. I was just a bit frustrated that I had to bring my issue to a forum and that it was the same issue then last time and it held me back as I was ready to format my PC. As I said, I do apologies Sean and I thank you for your help.