Couldnt connect to the Fences Activation server

from Stardock Forums

Hello,

After using fences for a long time, we have since been prompted to activate our Fences product key, however when filling that out Fences fails to connect to the verification server.

We took the following steps to try and resolve the situation;

  1. Change networks
  2. Disabling any firewalls
  3. Activating a trial license

However none of the above worked.

 

We would like to receive a bit of help regarding activation of these licenses. 

 

fences
7,734 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top


Hello,

After using fences for a long time, we have since been prompted to activate our Fences product key, however when filling that out Fences fails to connect to the verification server.

We took the following steps to try and resolve the situation;

    1. Change networks
    1. Disabling any firewalls
    1. Activating a trial license

However none of the above worked.

We would like to receive a bit of help regarding activation of these licenses. 
 

End of quote

You need to ensure that the app (not you manually) can reach the activation address from within your network (Fiddler may help here):

https://activate.api.stardock.net over port 443

Other than that, you can use the 'Offline' activation method:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

----------------
Sean Drohan
Stardock Customer Service Manager

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Thank you for the response. The issue has been resolved by using the offline activation. 

Reply #4 from Stardock Forums Top

Quoting MadsL, reply 3

Thank you for the response. The issue has been resolved by using the offline activation. 
End of MadsL's quote

Excellent...

------------
Sean Drohan
Stardock Support Manager