I am trying to get a quote for upgrades

I have been trying for over a week to get a quote to update our 40 Fences 2.x licenses to 3.x.

The website will not allow me to create an upgrade quote because a fences 3 license was purchased afterwards.

Can anyone assist with this?

 

5,939 views 5 replies
Reply #1 Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #3 Top

Hello,

Sorry to hear you are having trouble.

I have been trying for over a week to get a quote to update our 40 Fences 2.x licenses to 3.x.
End of quote

Did you place a ticket - is that what you mean here?  If so, can you post the ticket number?

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Sean Drohan
Stardock Customer Service Manager

Reply #4 Top

Hello Sean,

I did not place a ticket as this is not a support issue, its a sales issue. I emailed [email protected] as well as [email protected] , however neither address returned any information, only the same generic response from both addresses. I Then emailed [email protected] , also without return information.

 

When I tried to create an update quote, I received the following back from you specifically:

===========================

Hello,

Thank you for your interest in Stardock.

This is in response to the Stardock quote you created recently. If you had any questions, even regarding technical deployment options, I would be happy to answer them.

Also, if you need to test a deployment model, I can provide a temporary key, information, and deployment scripts.

Again, thank you for your interest in Stardock.

Regards,
Sean Drohan
Corporate Fulfilment & Deployment




Helpdesk: https://esupport.stardock.com/index.php?

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What do I need to do to get our licenses updated?

Reply #5 Top

Hello,

Your ticket (the one created when you emailed corpsales@) was thought to be a duplicate and closed.  My apologies - I have replied.

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Sean Drohan
Stardock Customer Service Manager