Unable to find any secondary Multiplicity computers (3)

I can't reply again

from Stardock Forums

New topic again because I can't reply the other ones...

Well, I need to know if I'll get some support or not, I can't wait forever. I'm really thinking about give up and refund the software.

All firewall are disabled in both computer, they are in the same private network, and still the primary cant' find the secondary. Multiplicity just works if I purge the software from both computers, install again and reboot. But after a new reboot, they can't find each other anymore.

If there's no solution for this, just said and I'll refund the software. If I'll get no support, just said and I'll refund too.

Waiting for an answer.

 

NEW: I use a router and a TP-Link TL-WPA220KIT Powerline. I found out when I'm connected to the router Multiplicity works normally, even if I reboot the computer. When I'm connected to the Poweline, it doesn't work anymore. But both, the router and the powerline, have private networks. I can't use the router, because it's to far away from where I am.

multiplicity
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Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I use a router and a TP-Link TL-WPA220KIT Powerline.
End of quote

But both, the router and the powerline, have private networks.
End of quote

Powerline adaptors, generally, do not have / produce a 'network' (issue IPs and such) - they are just bridges on an existing network.  If it does indeed, in your case, have its own network, and the Primary MP PC is on one network (one set of IPs), the Secondary on the other (a different set of IPs - even if they have the same number schema), that is why it does not work - they need to be on the same logical network..

For it to, you are going to have to eliminate one of the networks - not the connections - just the networks - turn one of them into a bridge.

I am afraid that is a bit out of the scope of what we can help with but that should make it work.

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Sean Drohan
Stardock Customer Service Manager