Not to hijack this thread too much, but as an example: I recently needed to delete some backups from my destination drive to free up room & after the knowledge base instructions got me nowhere, the procedure the Acronis support tech had me go through bore no resemblance to the knowledge base instructions (even violated them in one aspect) and involved temporarily disabling a feature in the app before backup files could be deleted, something mentioned nowhere in the knowledge base link.
That sort of thing.[e digicons]
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