Any fix for the contant poke from what look like backdoor?

from Stardock Forums

The software looked promising although we had many problem with handling 3 monitor on one Pc

One of the thing that keeps bothering us is the alarm from our antivirus and Wireshark popping up with constant pokes from what looked like multiplicity.

Up until one day, someone was driving the mouse on my computer, and according to wireshark, it was from one of the servers we assumed was Multiplicity.

We immediately removed it from all of our machines we were testing it with.
I sent an email to the company and received a response that no one could do this from their side in their office, and that there were no backdoor.

My question is :

How can we find out in the software who is connected to what, from where and when?
Can it be locked from the outside world completely, can we have access reports? Etc

We liked the software but we are still concerned about this incident.

 

Seeing it here at Stardock was a surprise. I don't know what the association is... I trust stardock software.

Can anyone highlight us on the secured side of this software?

Thank you

 

 

 

multiplicity
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Reply #1 from Stardock Forums Top


The software looked promising although we had many problem with handling 3 monitor on one Pc

One of the thing that keeps bothering us is the alarm from our antivirus and Wireshark popping up with constant pokes from what looked like multiplicity.

Up until one day, someone was driving the mouse on my computer, and according to wireshark, it was from one of the servers we assumed was Multiplicity.

We immediately removed it from all of our machines we were testing it with.
I sent an email to the company and received a response that no one could do this from their side in their office, and that there were no backdoor.

My question is :

How can we find out in the software who is connected to what, from where and when?
Can it be locked from the outside world completely, can we have access reports? Etc

We liked the software but we are still concerned about this incident.

 

Seeing it here at Stardock was a surprise. I don't know what the association is... I trust stardock software.

Can anyone highlight us on the secured side of this software?



Thank you

 

 

 
End of quote

I recall seeing your post to support but as far as I know no more information was provided by you such as the wireshark logs which would obviously be useful.

Multiplicity will only connect to the machines you tell it to.  Please aware that some DNS services are defective by design and in the event a machine that is configured in Multiplicity is offline an IP address may be returned to it which is outside your network.  This will be the DNS service page not found page.  In such a case Multiplicity will attempt to communicate with it and fail obviously.

It is NOT possible for Stardock or Edgerunner to control your computer even if we wanted to.  The only connections Multiplicity would make to the servers would be for activation purposes and update checks.

If you can provide us with the technical information from your logs then that would obviously help us explain what you saw and put your mind at rest.

The default settings in Multiplicity will also only allow a secondary computer to be controlled by a computer on the same subnet as the computer which offers a degree of protection.  Additionally each machine has a unique passcode required to control it and you have the encryption key setting as well.  The firewall is also configured to only open the ports when on a trusted network and the primary will only make contact to machines that are configured in the list of machines.

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