Below is a short list of things to try if you are having technical issues with installing or running Offworld Trading Company. Another resource for seeing if your issue is being addressed can be found in the OTC forum: https://forums.offworldgame.com/
If your issue has been mentioned, but not addressed in the forums, please continue with the steps below.
Check to see if there are any Opt-in patches for the game
Click the following link for instructions on how to opt-in to beta releases:
For a changelog list, please visit: https://forums.offworldgame.com/forum/1074
Please ensure you are using the latest non-Beta driver from your graphics card manufacturer. To check that your drivers are current, please use one of the links below for your video card:
ATI \ AMD:
Please note that you may have more than one video card so be sure to update both if that is the case.
How to configure your resolution and settings dialog before launching the game
Hold down SHIFT while launching the application:
Verify Integrity of Game Cache
Placing a ticket
If you have done the above, we would like to get any and all information for resolving your issue. Anyone wishing to report an issue please make sure you're using a non-modded version of the game.
Names of entities, resources, upgrades, etc, are extremely helpful in our attempts to reproduce the issue. Also, knowing at what point in the game you have issues (can't start the game, plays for some time but then...), what type of game (single or multiplayer), and screenshots \ video clips are very helpful with finding solutions. Jing (free), can be used for this:
Be sure to include this file - Player.log (Mac Only)
Open Finder to your user base folder (~)
Enable visibility of the Library folder if it is hidden
In the user base folder Right-Click->Properties->Show Library folder
Mac only file locations and files to include
users\USER\library\logs\diagnosticreports = .crash file
users\USER\library\application support\unity.mohawkgames.offworld = campaign save, option save, replay.bin
users\USER\library\application support\unity.mohawkgames.offworld trading company = campaign save, options save, replay.bin
Users\USER\Library\Application Support\Steam\steamapps\common\Offworld Trading Company = options save, tutorial save
Users\USER\Library\Preferences = .plist files for resolution/full screen prefs:
unity.MohawkGames.Offworld Trading Company.plist
Additionally, if you experienced an issue while playing through a campaign:
- Press the Windows key and "R" at the same time
- A "Run" window will appear. Please paste the path below in the box and click OK:
- Post a copy of your CampaignSave.bin file retrieved from the above folder to your ticket
Also, please download and run the following utility(Windows Only)
This is a tool that we use to gather relevant log files and basic information about your computer.
Attach the above requested files to a ticket placed here: