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Tigershawk
Tigershawk
Join Date 03/2003
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How will early access deliver?

February 7, 2015 8:21:59 AM from Offworld Trading Company ForumsOffworld Trading Company Forums

So, I preordered, and I wonder how the game will actually be delivered.  I will be looking for it expectantly.  Will it be a steam key by email, or do we need to sign into Stardock to get it?  I can't see it being actually through steam as mentioned on the pre-order webpage, because I didn't enter any steam credentials.

 

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Tigershawk
Propbuddha
Join Date 02/2006
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Reply #1 February 7, 2015 9:45:42 AM
from Offworld Trading Company ForumsOffworld Trading Company Forums

If you ordered through Stardock store you will get a key for Steam.

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Tigershawk
Tigershawk
Join Date 03/2003
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Reply #2 February 7, 2015 12:07:41 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

That's my question.  How will I get it?

 

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Tigershawk
kryo
Join Date 05/2003
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Reply #3 February 7, 2015 12:26:33 PM
from Stardock ForumsStardock Forums

Your key should appear on your store downloads page once it is available. You should get an email too, but it can take a while for them to all go out after the announcement so the store page is the quickest way if you're raring to play.

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Tigershawk
Trojan64
Join Date 08/2009
0
Reply #4 February 7, 2015 10:14:29 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

I bought Galactic Civilization III and Offworld Trading Company Founder Edition back in the fall of 2014, but there is no Order History and neither game shows up in the store downloads page. 

 

What do I do?

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Tigershawk
kryo
Join Date 05/2003
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Reply #5 February 8, 2015 8:41:23 AM
from Stardock ForumsStardock Forums

Make sure you are logged in with the correct email/account, and if you are, contact sales@stardock.com and they should be able to help. If you still have the receipt email make sure to reference that.

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Tigershawk
Tigershawk
Join Date 03/2003
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Reply #6 February 9, 2015 12:02:08 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Quoting kryo,
reply 3

if you're raring to play.

Raring?  I took a vacation day that day (well, I had to use it soon anyway)... for an early access game... that I preordered.  What is wrong with me?!?

 

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Tigershawk
The_Gear
Join Date 10/2013
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Reply #7 February 9, 2015 12:06:04 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Trojan64 - Unfortunately I didn't find GC3 or OTC under your account under that username. Did you use another email address when ordering? It's quite possible they are under that email address. You should have a receipt for it under that email.

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Tigershawk
Trojan64
Join Date 08/2009
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Reply #8 February 9, 2015 8:04:46 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

That is the weird thing, I cannot find an email receipt.  This is so strange, because I know I bought GC3 and OTC together and registered GC3 to Steam right away. I remember because I was super excited that GC3 was finally 50% and decided to add on OTC for an extra $20. 

I changed my password a couple of times in between, could that have anything to do with it?

It is strange I cannot find the email and it is double strange that my account name has no record of it.

 

 

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Tigershawk
The_Gear
Join Date 10/2013
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Reply #9 February 10, 2015 8:40:39 AM
from Stardock ForumsStardock Forums

Trojan64 - I've created a ticket for you so we can gather some more information. You should receive it shortly.

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Tigershawk
The_Gear
Join Date 10/2013
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Reply #10 February 10, 2015 9:27:05 AM
from Stardock ForumsStardock Forums

Alright Trojan64, you're all set!

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Tigershawk
node10
Join Date 11/2011
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Reply #11 February 10, 2015 12:27:00 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

I think I might be in a similar boat.  I pre-ordered but the confirmation reciept email was sent to my PayPal email account and my Stardock account (different email) shows no mention of OTC; shows the other games I've bought tho (Fallen Ench., Sins etc.).

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Tigershawk
Tigershawk
Join Date 03/2003
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Reply #12 February 10, 2015 1:35:45 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Here is what my account screen looks like, just so you know what to look for:

 

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Tigershawk
node10
Join Date 11/2011
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Reply #13 February 10, 2015 1:51:24 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Thanks Tiger.  I'm definitely not showing OTC on my Stardock account Games page.  Something has gone adrift.

 

EDIT:  Not Games page, Downloads.  You know what I mean. 

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Tigershawk
The_Gear
Join Date 10/2013
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Reply #14 February 10, 2015 2:38:14 PM
from Stardock ForumsStardock Forums

node10 - I've created a ticket for you. Be on the look out for it.

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Tigershawk
node10
Join Date 11/2011
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Reply #15 February 10, 2015 3:31:17 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Quoting The_Gear,
reply 14

node10 - I've created a ticket for you. Be on the look out for it.

What a hero you are.    I have all of the order numbers and wotnot if necessary.

 

EDIT: Is there somewhere that tickets can be viewed online?

 

EDIT EDIT: nvm; support email explains it all.  Thank you.

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Tigershawk
Trojan64
Join Date 08/2009
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Reply #16 February 10, 2015 4:14:18 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Thank you The_Gear, I appreciate the help!

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Tigershawk
arknor1981
Join Date 10/2013
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Reply #17 February 11, 2015 2:56:18 AM
from Offworld Trading Company ForumsOffworld Trading Company Forums

I can hardly wait
you guys should release a day early for people who bought via stardock

 

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Tigershawk
texashopkins
Join Date 03/2006
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Reply #18 February 11, 2015 6:10:42 PM
from Stardock ForumsStardock Forums

When will it change from coming soon on the dowloads page? If the steam buyers get it earlier I wil not be a happy martian.

 

tom

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Tigershawk
Tigershawk
Join Date 03/2003
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Reply #19 February 11, 2015 8:39:30 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

In another thread, it was stated around 1:00, which for my time zone will be right when the countdown timer is done, so it shouldn't be too long after release, if not right to the minute.

 

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Tigershawk
arknor1981
Join Date 10/2013
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Reply #20 February 12, 2015 1:39:04 AM
from Offworld Trading Company ForumsOffworld Trading Company Forums

yup be annoying if it hit steam before we get our keys lol

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Tigershawk
texashopkins
Join Date 03/2006
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Reply #21 February 12, 2015 11:42:51 AM
from Stardock ForumsStardock Forums

Got my key in advance of the release

 

thanks!!

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Tigershawk
InsaneGoblins
Join Date 08/2013
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Reply #22 February 12, 2015 11:59:28 AM
from Offworld Trading Company ForumsOffworld Trading Company Forums

Just got my key and activated via steam correctly.

 

Unfortunately, I cannot see it in my library, and there is no store page for the game either.

 

Do I need to wait for the countdown to end (1 hour) before being able to download?

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Tigershawk
Island Dog
Join Date 06/2003
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Reply #23 February 12, 2015 12:14:12 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

The game won't be available until around 1pm EST.

 

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