How about some info. Please post your machine's specs, and the info from your Windowblinds (in the upper right corner of the WB config "?">about) - that should give any support person looking at this thread some info to work with.
Also, if I were you, I'd generate a request for help here: [email protected] . Include the url of this thread.
Save the autoreply, it has your ticket number. Don't reply to it. Wait for an email (to your account email address) signed by an actual person.
If you don't see the autoreply or the subsequent emails, check the spam folder at the email associated with your Stardock account.