Unable to restore snapshot

from Stardock Forums

I have a system with two screens, driven by an NVidia GeForce card. Once a month, this checks for, downloads and installs new drivers. At the end of the install, all of my Fences shift on to the primary screen. So, to put them back, I fire up fences, select the last snapshot and restore it.

Nothing happens. All of the fences remain on the primary screen and there is nothing I can do to restore their position using Fences. I have to manually sort through them and drag them to the secondary screen and take another snapshot.

Is there something I'm missing? I thought the whole point of snapshots was that you could restore the fence layout. It doesn't seem to be working though.

I'm using a fully patched Windows 8.1 system and the latest Fences (2.13).

Thanks

Steve

fences
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Reply #1 from Stardock Forums Top

Glad to see someone else is having the same problem. Like Steve593 I'm running an up to date Windows 8.1 Update 1 system with Fences 2.13 using Nvidia Drivers.

My display setup is one logical 5760x1080 display (3 1080p monitors using Nvidia Surround) plus a secondary 1080p monitor. Whenever I update my drivers, disable/reenable Nvidia Surround, or manually restart the display drivers my fences move from the 1080p monitor to the surround display. Restoring snapshots does not move my fences back to their original location, and I have to move all my fences back manually.

It's worth noting that the fences stay put when I restart my computer, the issue only occurs when the graphics drivers restart independently of the OS. 

If I had to guess, I'd say that Fences doesn't account for whether the monitor the fences are on is the primary monitor or the secondary monitor, and doesn't know where to put the fences if the graphics drivers restart when the user is still logged in.

 

TL;DR:
All my fences move from the secondary display to the primary display whenever the Nvidia graphics drivers restart. Please help.

Reply #2 from Stardock Forums Top

Do you have the following Fences settings set:

Fences Config/Features/Layout and snapping/Layout auto-adjustments:Preserve my desktop layout by storing my Fence's positions on a per-screen-resolution basis

If not, I would try that. Fences most likely is detecting there is a resolution change and thus not preserving the layout. Though your snapshots should work to restore your Fences.

If you'd like to contact us in support we can look into it further.

Submit a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit 

The Political Machine 2024
Reply #3 from Stardock Forums Top

Just double checked that and it didn't fix it.
I tried unchecking "When I plug in a new primary monitor, move my icons to it" when using "Preserve my desktop by scaling my fences", that didn't help either.
I've also tried resetting saved settings for other screen resolutions, once again that didn't help.


I'll put in a support ticket and post any solution I get to this thread

Reply #4 from Stardock Forums Top

Sorry for not replying before, I wasn't getting updates to the thread.

I have the same settings as the ones you suggested. I've also noticed that, when I get this problem, I MUST manually take a snapshot once I have moved my fences back to their correct position. If not, the next time I restart the PC, they all drop on to the same screen again and I have to manually move them again.

I'll await an update to the support ticket that dwlockhart has opened - no point opening a second one.

Steve

Reply #5 from Stardock Forums Top

Actually Steve it may speed up the process a little if you also put in a ticket. The more information they have the better off we will be. Just be sure to mention my ticket ID in your ticket so they can both get handled by the same rep. My ticket ID is #JGB-996-95083

Reply #7 from Stardock Forums Top

Thank you for submitting a ticket as well steve593. I'm going to take both tickets and compare them, see if we can start a bug report or find anything related.

Reply #8 from Stardock Forums Top

Ermmm did any of you find any fixes?

Im so glad I found this post but these fixes dont work for me either...

if you found a found a fix I would appreciate if you would post it here!

thank you

Reply #9 from Stardock Forums Top

in my case its more of a work-around rather than a fix. I had to completely uninstall fences, delete any data folders and reinstall.

Once that was done, I took a snapshot.

After the next screen driver update, I had the problem again. The snapshot restore failed again, so I rebooted the machine and retried the restore. This time the restore worked fine.

So, the "fix" seems t be to do a reboot after the driver update and before restoring the snapshot.

Steve

 

P.S. I'm the original poster but have had to create a new account in order to post. This crummy system refuses to accept my perfectly valid email address when I try to login. Its done that to me before. Reflects very badly on Stardock when their "support" system doesn't work properly. (Rant over).

Reply #10 from Stardock Forums Top

Thank you for the fast reply!

I think this should work for me but I hope stardock fixes this this is really annoying if youve done it like 10 times...