Hang crash on intro screens (before main menu)

Hi,

I have the same issue and my debug.err file seems to be very similar to the one above:

1. I start the game

2. I get to the main menu (and it says i am logged in by the way)

3. The screen goes black, the mouse cursor disappears, and the game hangs indefinitely.

I have not been able to run the game past this point and this requires a full windows reboot to get out of.

Any help would be very appreciated, i just purchased the game (steam), reinstalled it, verified the game cache, and it still does NOT work.

Regards

Here is my debug.err

DebugMessage:  Version 0.00.000 last updated on: 11-05-2012 00:37
DebugMessage:  Entering WinMain
Debug Message:  Command Line:
DebugMessage:  *********DXDiag info follows.*********
System Info
Time: 11/5/2012, 01:26:53
DirectX Version: DirectX 11
Machine Name: FORCIERI-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Languages: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: GBTUACPI
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz (4 CPUs), ~2.8GHz
Physical Memory: 8188MB RAM
Page File: 2253MB used, 14119MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip Type: AMD Radeon Graphics Processor (0x6898)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_0B001002&REV_00
Display Memory: 752 MB
Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer H233H
Monitor Max Resolution:
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx6
Driver Version: 8.17.0010.1140
Driver Date: 7/28/2012 03:13:56
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 11:44:23
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 11:44:23
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


DebugMessage:  *********END dxdiag info.*********
DebugMessage:  Using 2 samples for multisampling.
DebugMessage:  Game Resolution: 1920 x 1080 (windowed mode)
DebugMessage:  HAL (hardware vertex processing)ATI Radeon HD 5800 Series
DebugMessage:  Presentation Interval: Immediate.
DebugMessage:  Back Buffer Bit Depth: X8R8G8B8.
DebugMessage:  32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel.
DebugMessage:  ** Checking Direct3D 9 Device Capabilities ************************************
DebugMessage:  A full-color cursor is supported in hardware at high resolution modes.
DebugMessage:  Bump mapping is supported.
Debug Message:  Device is now ready
Debug Message:  GFX-THREAD: DISABLED
DebugMessage:  Border size reported as 6 by 28
DebugMessage:  Shell initialization complete
DebugMessage:  Elemental: Fallen Enchantress is activated.
DebugMessage:  ***** Initializing Game *****
DebugMessage:  Loaded font Arial-13
DebugMessage:  Loaded font Trajan Pro_lu-16
DebugMessage:  Loaded font Trajan Pro_lu-13
DebugMessage:  Timer Frequency is 0 27b571
DebugMessage:  Initializing sound card.
DebugMessage:  initailizing bink
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Mods\Screens\*.dxpack
DebugMessage:  Create anchor mwin
DebugMessage:  Load texture atlas.
DebugMessage:  InitializeWorld
DebugMessage:  Loaded font Tahoma-13Bold
DebugMessage:  Loaded font Trajan Pro-17Bold
DebugMessage:  Loaded font Trajan Pro-21Bold
DebugMessage:  Loaded font Tahoma-32Bold
Debug Message:  Attempting to allocate memory of size: 53477376 bytes
Debug Message:  Allocation successful
DebugMessage:  Create popup manager.
DebugMessage:  InitializeMWinStripEngine
DebugMessage:  InitializeMWinDeferredTextRenderer
DebugMessage:  Initialize effect system.
DebugMessage:  InitializeSpellRepository
DebugMessage:  InitializeTriggerManager
DebugMessage:  InitializeMusicLayerGroupManager
DebugMessage:  InitializeMultiplayerClient
DebugMessage:  No files found matching mask C:\ProgramData\Stardock\Elemental - Fallen Enchantress\*.csv
DebugMessage:  Loaded font Tahoma-16Bold
DebugMessage:  Loaded font Trajan Pro-19Bold
DebugMessage:  Loaded font Trajan Pro-16Bold
Debug Message:  Attempting to allocate memory of size: 53477376 bytes
Debug Message:  Allocation successful
DebugMessage:  Begin LoadCoreXMLData3
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Items\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Race\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Stamps\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Tiles\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Tiles\Shadows\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Units\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\RaceTypes\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Effects\*.xml
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Quests\*.xml
DebugMessage:  LoadCoreXMLData finished 3
Debug Message:  MapManager registered 6 files on disk
Debug Message:  MapManager registered 112 files on disk
Debug Message:  MapManager registered 4 files on disk
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Maps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Maps\TacticalMaps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Mods\Data\Maps\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  No files found matching mask C:\Users\Forcieri\Documents\My Games\FallenEnchantress\Mods\Data\Maps\Tactical\*.xml
Debug Message:  MapManager registered 0 files on disk
DebugMessage:  LoadCoreXMLData finished
DebugMessage:  Create setup screens.
DebugMessage:  Loaded font Trajan Pro-24Bold
DebugMessage:  Loaded font Tahoma-15Bold
DebugMessage:  Loaded font Tahoma-16
DebugMessage:  Loaded font Segoe UI Semibold-13Bold
DebugMessage:  Loaded font Tahoma-11Bold
DebugMessage:  Loaded font Arial-11
DebugMessage:  Loaded font Tahoma-19Bold
DebugMessage:  Loaded font Segoe UI Semibold-17Bold
DebugMessage:  Loaded font Segoe UI Semibold-16Bold
DebugMessage:  Loaded font Segoe UI Semibold-11Bold
DebugMessage:  Loaded font BankGothic Md BT-12
DebugMessage:  No string tables in C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Data\English\*.tips
DebugMessage:  Set mouse.
DebugMessage:  Set update timer.
DebugMessage:  Error flipping back buffer to primary buffer.
DebugMessage:  Device lost
Debug Message:  ResourceManager::Invalidate
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ElementalAnimationNode.fxo has 56 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ElementalMergedTileDesign.fxo has 56 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ScreenSpace.fxo has 32 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\effectSystemShaders.fxo has 12 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\post_bloom.fxo has 40 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\post_hdr.fxo has 39 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\terrain_shaders_3_0.fxo has 304 refs
Debug Message:  Device has been lost
Debug Message:  Device is now ready
DebugMessage:  Error flipping back buffer to primary buffer.
DebugMessage:  Device lost
Debug Message:  ResourceManager::Invalidate
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ElementalAnimationNode.fxo has 56 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ElementalMergedTileDesign.fxo has 56 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\ScreenSpace.fxo has 32 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\effectSystemShaders.fxo has 12 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\post_bloom.fxo has 40 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\post_hdr.fxo has 39 refs
Debug Message:  effect: C:\Program Files (x86)\Steam\steamapps\common\Elemental Fallen Enchantress\Gfx\fx\fxo\terrain_shaders_3_0.fxo has 304 refs
Debug Message:  Device has been lost

Hi,

I have found a potential, though tedious fix to my issue above:

into both the prefs.ini contained in My Games and the Settings.ini in the Steam folder, i changed the values:

UseDesktopResolution=1 (from 0)
Fullscreen=1 (from 0)
HardwareMouseCursor=1 (from 0)

and it seems to let me run the game fine. so far.

However, the value for UseDesktopResolution in the prefs.ini file keeps resetting to 0 upon exiting the game.

Is there a way to let the game know i'd like to keep my desktop resolution then?

Thanks for looking into that