lousy service from Pixudio & BMT Micro...

from WinCustomize Forums
So I thought hey I want to support skinners after all they do a lot of stuff for free... so I go to Pixudio, fire up the credit card for a $10 US perchase and ... voila nothing. No email confirmation from BMT, nothing. I left a message 3 days ago at BMT Micro and they still have not gotten back to me. I emailed both principles at Pixudio, only one replied... he did not offer ANY intervention on my behalf with BMT Micro, it would be WAY easier for him to check out my order's status than me...

If skinners are SERIOUS about getting paid for their work then they should learn about taking care of customers... I could not run my business like that... ya it is only a $10 purchase but you should treat it like a $1000 purchase and people will spread good words. As it is this example from what is SUPPOSED to be a model for paid skinning just appears shoddy and extremely UNPROFESSIONAL. If I get a $10 charge on my VISA for this there is going to be a SERIOUS email campaign to all the skinning sites...

wayned
pissed off.
2,713 views 9 replies
Reply #1 from WinCustomize Forums Top
Have you checked that card yet Wayne. After 3 days it should show on your unbilled activity. Maybe you mistyped your email address, maybe your card was rejected, maybe BMT really does suck. I didn't have any problem with them but things DO happen. Why don't you hold off on your tirade until you can confirm the charge is on your account.
Reply #2 from WinCustomize Forums Top
Info:

BMT Micro, Inc
5019 Carolina Beach Rd
Suite 202
Wilmington, NC 28412
USA

Web: http://www.bmtmicro.com/
email: [email protected]
Phone (USA) 1.800.414.4268
Phone (International) +1.910.792.9100
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Reply #3 from WinCustomize Forums Top
I am in a holding pattern Bill but it has less to do with waiting to see if my card has been charged and more with the lack of customer service i have received from BOTH Pixudio & BMT Micro. Sure, people make mistakes but if the email address I sent in my email to BMT was wrong that would be odd,one can just hit "reply' and voila, no email delivery probelm. I have also ordered through BMT before so if the information i sent via voice mail was wrong they could have at least looked me up in their computer... this is called CUSTOMER SERVICE. I simply expect if a person orders something on a website and then they email to say there was a problem with it there should be a LITTLE effort on the part of the vendor to make good. Supporting the "little guy" is great except when they act like "little guys."

Reply #4 from WinCustomize Forums Top
Wow, they are just 10 minutes down the road from me....want me to go over and rough them up?

Reply #5 from WinCustomize Forums Top
haha - wouldn't that freak them out... wayned sends a personal representative to check that his email is being received... hehe too funny
Reply #6 from WinCustomize Forums Top
wayned: Your first contact with me was on 3/12 and I replied you less then 12 hours after, saying what I thought it could be causing it. You replyed me again saying that you would contact BMT micro and after that I had not a single word from you anymore. (I have a copy of all our conversation if you want)
It is easy to come to a public message board and say how unprofessional others can be and how good you are on running your business.
BTW, you have mail...another one.
Reply #7 from WinCustomize Forums Top
While I appreciate that you have now you have sent my key the fact remains that I felt like something lacking in the combined customer service efforts. The "wait and see 3 days" if it all works out is fine if I had been forward that could be the case. If I may be so bold as to make a suggestion that you tell people somewhere that transactions could take some time.
BTW I KNOW it is easy to come to a public message board, that is exactly why i did it... try not to take my critique personally, i feel BMT bears some resonsibility for this mix... anyway, this is hardly life and death...

peace,
wayne
Reply #8 from WinCustomize Forums Top
wayned...I believe treetog's comment regarding it 'being easy to come to a public message board' was in regards to the tone and nature of your complaints.
The problem with the airing of 'problems' on a public forum is that they can border on defamation, or even libel, neither of which is particularly 'professional'.

The correct procedure would have been to maintain intercourse between those parties actually involved with the transaction on a private level...at least until the Outcome is clear and definite.

Any number of things 'may' have gone wrong in the transaction process, but the tone of this thread appeared to be prematurely judgemental.

Transactions usually require two people.
Professional transactions usually require two professional people....